The Learning team engages with students and teachers coming to MoAD as well as connecting through digital experiences, outreach programs and online resources. As the first point of contact for tour operators, teachers, or parents booking school programs, the Bookings and Learning Officer provides essential client services and administrative support for the Museum. The Bookings and Learning Officer works closely with the Learning team to support and coordinate the bookings and administration activities of MoAD education programs. Duties include bookings administration, staff training, creating internal bookings procedures, confirming and waitlisting booking requests, assisting teachers with regular and specialised bookings, and supporting PACER administration as required. They will deliver onsite and digital education programs, as well as support the team with minor project work. The key duties of the position include Under the direction of the Manager Learning - Onsite and Outreach, the Bookings and Learning Officer will be required to: Provide high quality customer service in a fast-paced environment to school visitors through the BCE bookings portal and communication platforms including email and telephone. Coordinate all school bookings enquiries, processing and confirmations for bus and coach companies, schools, home schools and tertiary institutions, including those visiting as part of the PACER program. Maintain and update the BCE bookings portal to ensure bookings information is current and correct, and compile and export accurate and timely activity forecasts. Work with the Learning team to meet school demand and the Museum's strategic objectives, including education program availability and updates, wait-listing booking requests, timely client responses and staff training in the BCE bookings portal. Deliver onsite and digital programs to a high standard. Undertake a range of administrative tasks and project work to support the Learning team including maintaining data and creating resources using a variety of software applications. Advocate MoAD Learning programs and policies in industry tradeshows and workshops and at BCE Partner meetings, as required. Attend Museum meetings and training, maintain currency with Learning programs and policies, and support compliance with Agency security and heritage requirements.
