Full Time | 9 Day Fortnight | 36 hours $2,388.09 per fortnight Position Brief - Customer Service Officer About the team We take pride in providing the community with essential health and well-being products and services at our aquatic centres. The City of Gold Coast operate four aquatic centres, offering something for everyone: learn-to-swim programs, school swimming programs and carnivals, squad swimming, diving programs, pools, fitness centres, and active and healthy aqua classes. About the role Our Customer Service Officers are the friendly faces of our aquatic centres, dedicated to providing exceptional service and creating a welcoming environment for members and guests. In this role, you'll provide outstanding customer service both in person and over the phone, manage inquiries and feedback with professionalism, and confidently sell venue products and services. You will promote programs, maintain records, ensure compliance with policies, manage bookings, and handle financial transactions. As the Centre operates seven days a week, we are seeking a candidate who is available to work Tuesday to Saturday. This role involves closing and end-of-day responsibilities. Applicants must be available to remain on site until 8:30pm, Tuesday to Friday. We recognise the importance of flexibility and are open to considering alternative arrangements for the right candidate, including adjustments to RDO days while maintaining service delivery. We’re looking for people who have: A current Queensland Working with Children Blue Card A genuine passion for understanding customer needs and engaging with your local community Experience in a customer-facing role, ideally within a venue or aquatic setting A strong sense of pride in your work and a commitment to contributing positively to the team environment A team-first mindset. You recognise the importance of working together, supporting one another, and playing your part in achieving common goals Be part of shaping the Gold Coast’s future The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia. We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance: Access to 350 fitness facilities through Fitness Passport for you and your family 4 free confidential counselling sessions a year for you or your immediate family A professional, and inclusive work environment working with modern equipment A work environment committed to safety as our number 1 priority Clear paths for career progression and advancement - whether you are interested in moving into a leadership position or upskilling with specialised training, we have plenty of opportunities for you to reach your personal and professional goals We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. How to apply To submit your application, please click apply now and complete the application form . You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable. We also ask that you complete computer literacy and internet knowledge (CLIK) testing as part of your application. To complete this testing, please click HERE . Please note applications will only be assessed if all elements have been completed. Contact Person Carly Barnes Contact Email cbarnes@goldcoast.qld.gov.au Closing Date Sunday 1st March @ 11:59pm Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing. We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We consider all qualified candidates for employment, irrespective of race, age, religion, gender identity, sexual orientation, disability, or other protected characteristics by law.
