Introduction About Us CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch and Dynapac. Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors. Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base. PART OF THE CFC GROUP OF COMPANIES – Think Safe Act Safe. Description We’re seeking an experienced Aftersales Support Manager to grow parts and service revenue by strengthening customer relationships, promoting preventative maintenance programs, and delivering high‑quality technical aftersales support across the CEA network. This role is a key link between customers, branches, dealers, Parts and Service teams, and national technical resources. You’ll support troubleshooting and technical enquiries, manage quotations and CRM activity, and help uplift technical capability to improve customer satisfaction and machine uptime. Key Responsibilities Drive growth in parts and service revenue through proactive customer engagement and upselling. Promote preventative maintenance and service programs. Prepare, issue, and follow up customer quotations. Build strong relationships with customers, branches, and dealers. Coordinate and support technical troubleshooting and fault diagnosis nationally. Escalate complex technical issues through internal and factory support channels. Support training, coaching, and knowledge sharing across the business. Work closely with Parts and Service Managers to identify growth opportunities. About You Trade qualified Diesel Fitter with strong hydraulic experience in heavy earthmoving or construction equipment. Proven technical troubleshooting and diagnostic capability. Strong commercial mindset with experience growing aftersales revenue. Excellent communication and stakeholder engagement skills. Confident using CRM systems for quoting and customer management. Committed to safety, teamwork, and company values. Skills And Experiences Why Join Us: Competitive salary based on experience Ongoing professional development and training Reward and recognition programs Family-owned and growing business with career growth opportunities locally & nationally Employee assistance and wellbeing program for you and your household Stable employment and long-term career opportunities Employee discount program through Maxxia and Samsung Novated Lease options Discounted health insurance through HBF
