About the Business BTK AUSTRALIA PTY LTD, trading as Billee IGA Dulwich Hill operates a busy retail grocery business supported by integrated IT systems. The business relies on stable, secure, and well-maintained technology platforms to support point-of-sale, inventory, pricing, and daily store operations. About the Role We are seeking an experienced System Support Analyst to provide hands-on technical support and system maintenance across our retail IT environment. This role is critical to ensuring system reliability, minimising downtime, and supporting day-to-day business operations. Key Responsibilities Provide technical support for business-critical systems including POS, inventory, ordering, and pricing platforms Monitor, maintain, and troubleshoot IT systems, networks, and hardware Install, configure, and maintain operating systems, applications, and peripherals Perform system updates, backups, and preventative maintenance Diagnose and resolve system faults and performance issues in a time-sensitive retail environment Support system integration and liaise with external IT vendors where required Maintain system documentation, procedures, and support records Work closely with store management and operational staff to improve system efficiency and reliability Skills and Experience Required Qualification in Information Technology, Computer Systems, or a related field Demonstrated experience in IT system support, troubleshooting, or technical operations Strong knowledge of computer systems, networks, and business applications Ability to work independently and respond to operational issues as they arise Clear communication skills and ability to support non-technical users How to Apply Please submit your resume and a brief cover letter outlining your suitability for the role.
