Take hold of a monster opportunity as a Member Guidance Representative in our Advice, Guidance and Education Delivery team - where meaningful conversations turn complex super into clear actions and better retirement outcomes. Why join us? You'll get 14% super as standard, to help your future come alive. Unleash your potential and build a career to be proud of through excellent training and development opportunities. Balance your work between in-person days at our purpose-built hubs and working from home. In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces. About the role We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Member Guidance Representative, you’ll support our members with clear, helpful guidance that improves their retirement outcomes. You’ll have real conversations, offer practical next steps, and make a meaningful impact every day. Day to day, you'll: Support members with general advice and education that helps them take action. Build strong member relationships through proactive, personalised engagement. Book and coordinate advice appointments to meet member needs. Work closely with the Advice Delivery team on pre and postadvice tasks. Keep accurate records and follow compliance, legislative and risk requirements. We have four permanent roles and one maximumterm opportunity available until 30 June 2026. Location: Brisbane, Sydney or Melbourne About you You’re someone who genuinely cares about helping people make better decisions. You can explain things simply, listen well, and guide conversations with confidence. You bring warmth, professionalism and a memberfirst mindset to everything you do. You’ll thrive in this role if you have: Strong knowledge of superannuation and its related rules and processes. A passion for member education and delivering a great experience. Excellent written and verbal communication skills. The ability to influence, negotiate and build trusted relationships. Experience in sales, outbound contact or customer engagement would be desirable. About us Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple. Apply online now Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close Sunday, 8 March 2026. We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different. LI-Hybrid Hybrid
