Description About the role – Full-time, 12-month fixed term contract We have an exciting opportunity for a Business Analysis Domain Lead to join Transformation Program & Delivery. Our team of Business Analysts are at the forefront of shaping the creation of a new bank by working on exciting and complex projects. As a leader embedded within a program, you will "dual-hat" as both an expert business analysis practitioner and a people leader, driving BA capability uplift and shaping the culture of our delivery teams as we create a new bank. The Business Analysis Domain Lead is a pivotal role designed to drive high-impact change by partnering with Program Leadership to deliver business value with quality, pace, and flow. You will lead a team of Business Analysts, ensuring they are aligned to value outcomes while personally managing end-to-end requirements for critical initiatives. This role is at the heart of our "People First" culture -focusing on coaching, engagement, and the strategic optimization of BA resources to meet delivery demand. Key responsibilities include: Lead end-to-end business analysis across the project lifecycle – Elicit, analyse and document requirements; facilitate engaging process workshops; create user stories, use cases and storyboards; and support design, build, test and deployment to ensure solutions truly meet business needs. People Leadership & Engagement – Actively develop direct reports through coaching and performance management. You will drive employee engagement scores by fostering a supportive BA community and role-modelling per bank’s values. Strategic Delivery & Value Alignment – Drive the delivery of critical initiatives according to program roadmaps. Partner with Value Stream Owners and Tech Leads to ensure BA activities maximize customer value and align with strategic objectives. Stakeholder & Risk Management – Strengthen alignment between Chapter, Program, and Value Stream stakeholders. Own and manage risk within appetite, ensuring controls support business objectives and coaching teams to uplift risk behaviors. Capacity & Resource Optimization – Take ownership of accurate resource forecasting across the program. Optimise resource allocation and ensure efficient use of team capability to meet fluctuating delivery demands. Capability Uplift & Continuous Improvement – Embed BA chapter standards and tooling. Lead the adoption of new ways of working and drive value-driven improvements that raise overall program performance and professional development standards. About you This is more than a traditional Business Analyst role. It’s an opportunity to shape how value is delivered across a strategic change portfolio at People First Bank. You won’t just gather requirements; you’ll play a pivotal role in ensuring initiatives are delivered with quality, pace and flow, directly influencing business outcomes and member experience. If you’re passionate about creating meaningful solutions, influencing ways of working, and thriving in a fast-paced environment where continuous improvement is valued - this role offers both strategic exposure and hands-on delivery influence. You will succeed in this role with: Proven experience (10 years) as a Business Analyst within Finance, IT or complex enterprise environments, with strong exposure to both Agile and Waterfall methodologies. Exceptional stakeholder engagement skills, with the ability to build trusted relationships and confidently partner with senior leaders, sponsors and technical teams. Strong balance of business acumen and technical capability, with the ability to translate complex technical concepts into clear, business-friendly language. Demonstrated expertise in requirements elicitation, user story creation, traceability, verification and validation across the full project lifecycle. Proven ability to mentor and support Business Analysts, contributing to capability uplift and fostering a high-performing BA community. Degree qualified with ECBA (or higher) certification through IIBA (or equivalent), and confident using tools such as JIRA, Confluence, Visio and MS Office suite. Location Whilst our primary office locations are across Adelaide, Brisbane and Toowoomba, we are pleased to be able to consider applications from employees within Australia for this role. We also encourage you to put thought into how the work may be undertaken given your location and what support you may require. Why you’ll love working with us: People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment. You’ll have access to financial and lifestyle benefits to support your success and individuality: Flexibility and hybrid working arrangements. Enhance your salary with discounts on banking, health insurance, and shopping across Australia. Advance your career with training, study support, and project opportunities. Competitive leave benefits that empower employees to take time for themselves and loved ones. Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program. Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives. Be recognised for your contributions through our peer-driven recognition program. A bit about People First Bank: In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank. We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states. With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work. Apply online now: If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by COB Friday 6 th March, 2026. We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.
