This is a remote position. We are looking for an Operations Assistant who thrives in high-performance environments and is heavily focused on growth. To continue scaling, we need an exceptional right-hand person who can manage communication and support outbound lead generation efforts. This is a high-trust, high-impact role. Purpose of the Role To act as: - Executive gatekeeper - Operational organiser - Communication filter - LinkedIn presence manager - Growth support partner The objective is simple: Free the Director to sell more solar and grow the business — while ensuring no opportunity is missed. Core Responsibilities: 1. Executive Support & Inbox Management - Maintain inbox at zero daily - Draft and respond to emails - Batch communication and manage follow-ups - Prioritise high-value leads and urgent matters - Maintain organised email folders and systems 2. Call Handling & Client Communication - Take inbound calls - Make outbound calls for follow-ups and confirmations - Confirm appointments and site visits - Professionally handle general client enquiries - Must have confident spoken English and professional phone manner. 3. Calendar & Time Protection - Manage and restructure calendar - Move clients and appointments as required - Prevent double-bookings and inefficiencies - Ensure the Director is prepared daily - Block time for sales, strategy, and high-value tasks 4. Solar Quote & Sales Support - Review and send solar quotes - Follow up outstanding quotes - Update CRM records - Assist in tracking lead-to-sale progress - Ensure documentation is correct and sent promptly 5. LinkedIn Lead Generation & Personal Brand Support (Growth Function) - Manage LinkedIn account - Send outbound connection requests - Respond to messages - Initiate conversations with builders, developers, and referral partners - Follow up warm leads - Maintain CRM updates from LinkedIn conversations - Support basic content posting and engagement Requirements Requirements: - Previous experience as an Australian Executive Assistant or Personal Assistant (highly preferred) - Experience supporting a busy business owner - Experience with inbox and calendar management - Experience handling phone calls, messages or social media outreach (LinkedIn) - Solar CRM experience (Pylon, Open Solar, etc) Benefits Why You’ll Love Working With Us - AU time zone working hours (no graveyard shifts) - We’re a passionate, forward-thinking team (and genuinely good humans) - Growth opportunities as we expand - Supportive culture where initiatives and ideas are celebrated
