About the Role We are looking for an experienced Senior Salesforce Administrator to join our IT Business Applications team. Working across a large dynamic Salesforce organisation with over 600 users, this is a great chance to drive growth & have an impact at SSI working across multiple Salesforce products. Partnering with key internal stakeholders, you will be responsible for managing the day-to-day support, maintenance and improvement of the Salesforce platform. The Senior Salesforce Administrator will support one of SSI’s largest programs, the Humanitarian Settlement Program (HSP), with Salesforce/Integrated Client Management System, learning about the program and finding ways to streamline usability, improve functionality and improve user adoption. This will be done in close collaboration with the organisation's wider Salesforce and data teams. The Humanitarian Settlement Program supports newly arrived humanitarian entrants and other eligible clients to integrate into Australian life by building the skills and knowledge they need to become self-reliant and active members of the community. Key responsibilities include: System Optimisation & Automation: Design, build, and maintain complex Salesforce Flows and automation tools to streamline business processes and enhance overall system efficiency. Stakeholder Engagement & Solutioning: Partner with business leaders and end-users to gather requirements and translate them into high-performing system configurations. Advanced Data Management: Ownership of data integrity and quality strategies, including sophisticated data imports, cleanup, and the implementation of long-term reliability standards. Security, Governance & Compliance: Administer user access and security settings, conducting regular security audits to ensure data protection and adherence to organizational policies. User Support & Advisory: Provide high-touch daily support and troubleshooting while acting as a subject matter expert on Salesforce best practices. Technical Documentation: Maintain a comprehensive and up-to-date library of system configurations, processes, and procedures to support training and operational continuity. About You Working as part of a highly collaborative IT function you will be a critical thinker who is passionate about the Salesforce platform. To be successful in this role you will have/be the following: A certified expert, holding an active Salesforce Administrator certification. Proven track record of at least 3-5 years of hands-on experience successfully managing and configuring Salesforce environments. A Bachelor’s degree in IT, Business, or a related field is highly preferred. A strategic problem solver - strong analytical skills with the ability to troubleshoot complex system issues and provide creative solutions. A clear communicator with excellent interpersonal skills to translate technical concepts for non-technical stakeholders effectively. Dynamic task management, someone who is highly organised with the ability to prioritise high-impact projects and meet deadlines in a fast-paced environment. About Us SSI is a national not-for-profit organisation providing dedicated human and social services to a diverse Australia. With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities. SSI supports individuals, children, families and communities via a range of vital human services from settlement support of newcomers and refugees through to programs in employment and education and health wellbeing and social supports for all Australians, new and old. About our Benefits Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay! Industry leading hybrid and flexible working arrangement supporting work from home and office, including the opportunity of a 9-day fortnight. Access to in-house training and learning opportunities for professional development and growth. Access to our inhouse wellbeing programs Working alongside professional and dedicated team members all wanting to make a difference in our communities. About our Recruitment Process At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment. Our commitment to Diversity: SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ community, veterans, refugees and people with disability. To Apply: If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role. Applications close 13th March 2026 If you would like more information on the recruitment process, please contact the talent acquisition team at talent@ssi.org.auA recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at talent@ssi.org.auPlease note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.
