Job Description Breakfast: Supervise and manage the daily operations of the breakfast service ensuring high-quality food and beverage offerings, adhering to Novotel's standards. Monitor and maintain breakfast service efficiency, addressing any issues promptly. Collaborate with the culinary team to develop and update breakfast menus. Gather & Trade: Visit us on insta @gathertrade Oversee the day-to-day operations of our café, Gather & Trade. Develop and implement strategies to enhance the cafe's profitability and guest satisfaction. Ensure a welcoming and customer-friendly environment. Monitor inventory levels and coordinate with suppliers for timely replenishment. Conference & Events: Manage the operational planning and execution of conferences, meetings, and events. Collaborate with the sales team to understand client requirements and expectations. Ensure seamless coordination between the kitchen, service staff, and event organizers. Uphold high standards of service during events, exceeding guest expectations. You will also be responsible for: Recruit, train, and develop a high-performing team. Foster a positive and collaborative work environment. Conduct regular training sessions to enhance team skills. Monitor employee performance and provide constructive feedback. Implement cost control measures to optimize profitability. Monitor sales and financial performance regularly, taking corrective actions as needed. Ensure exceptional guest experiences through consistent service excellence. Handle guest feedback and implement improvements as necessary. Foster a culture of guest-centric service among the team.
