Job Description As a Team Manager in Claims, you’ll play a pivotal role in supporting Australians at some of the most important moments of their lives. Leading with empathy, integrity and accountability, you’ll help bring TAL’s Claims Philosophy to life—ensuring customers receive fair, timely and human-centred outcomes when they need them most. By balancing exceptional service with strong risk and governance practices, this role contributes directly to TAL’s purpose of protecting what matters, building trust, and delivering confidence and care for our customers, partners and communities. In this role you will: Lead fair, timely and human‑centred claims outcomes that protect customers while sustaining portfolio performance. Deliver a market‑leading customer experience by resolving escalations and strengthening trust at critical moments. Embed strong risk, governance and compliance discipline to ensure every decision meets regulatory and ethical standards. Develop a high‑performing, engaged team through coaching, capability uplift and clear accountability. Provide expert oversight of complex claims to ensure consistent, high‑quality liability and strategy decisions. Champion continuous improvement to lift claims quality, service outcomes and ways of working.
