Job Description We are seeking a skilled and motivated Field Service Technician to join our Hagglunds division, based at our Cardiff, NSW branch. In this hands-on role, you will play a key part in supporting our customers across a range of industries by responding to service needs, conducting fault diagnosis, and carrying out installation and maintenance of Bosch Rexroth Hagglunds hydraulic drive systems. Your technical expertise, strong problem-solving ability, and commitment to customer service will ensure safe, high-quality, and efficient outcomes that drive customer satisfaction and contribute to ongoing aftermarket success. Key responsibilities include, but not limited to: Respond to customer service and breakdown requests promptly and professionally, carrying out on-site inspections, repairs, and system testing to minimise downtime and ensure equipment reliability. Perform installation, commissioning, and modernisation of large hydraulic drive systems and associated equipment, ensuring all work is completed to the highest safety and quality standards. Conduct hydraulic system fault-finding and troubleshooting, including detailed product analysis, testing, and preparation of comprehensive service reports. Act as a trusted technical contact by maintaining regular communication with customers, offering tailored solutions, identifying further repair or spare parts opportunities, and preparing service quotations. Upload and manage all relevant service documentation including service reports, vendor quotes, delivery dockets, and ensure quality control through accurate and complete records. Oversee the ordering, gathering, and installation of components; perform follow-up tests as required while maintaining strict customer confidentiality and upholding the Bosch Rexroth brand with professionalism.
