Support & Maintain Oracle HCM Cloud modules across Core HR, Recruitment, Performance, Talent, Compensation, Absence, Time and Labour etc., Troubleshoot issues, complete root ‑ cause analysis and deliver fixes Manage system documentation Work with business teams to deliver platform improvements Ensure compliance with data privacy, security and risk frameworks Hands-on in using ServiceNow Exposure to ITIL Practices like Service Request, Incident, Problem, Change, Vulnerability management