Ongoing Full time Salary range: $90,871 - $104,924 plus super plus salary packaging Up to $15,900 in salary packaging and hybrid WFH & office model About the role In this position, you will provide accurate, responsive, culturally safe and high-quality legal help to First Nations help seekers and clients by: • diagnosing legal problems and assessing priority client factors • providing support to highly vulnerable people in our community This role is based at our Melbourne CBD office on Wurundjeri Country. About you As our ideal candidate, you will possess: Demonstrated experience working with First Nations Australians, including an understanding of the cultural norms, communication styles and complex issues experienced by Australian First Nations peoples. Demonstrated high level diagnostic and problem-solving skills to accurately assess and address client needs. High level communication and interpersonal skills, including good telephone skills. Demonstrated experience/ability to multi-task across simultaneous live chat forums either in an advisory or customer service function. Proven ability to work under pressure with maturity and resilience, deal with challenging clients with complex needs and cooperate in a team environment. Knowledge of legal, community and welfare organisations, and an understanding of good referral practice. A knowledge of the general business of Victoria Legal Aid (VLA) and a commitment to our vision and values. Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities. About VLA We offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems. Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve. Employee benefits A focus on work-life balance, including flexible working arrangements Hybrid work from home & office model Generous leave benefits, including: Three days paid seasonal leave (to be taken between Boxing Day and New Year's Day public holidays) Paid gender affirmation leave Five days both paid reproductive and fertility leave per calendar year Annual 3% salary increase each December plus performance-related salary incentives Attractive salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 PLUS Novated Leasing Discounted annual Myki public transport passes Individual learning and professional development opportunities, tailored to your role and career goals Free annual flu vaccinations Access to gym and end-of-trip facilities at our CBD office Access to our Employee Assistance Program, including confidential counselling and access to a range of mental health and wellbeing resources. How to apply To be considered for this role, please submit your current resume and a cover letter addressing the key selection criteria . If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team . For further information, please review the attached position description or contact Isabella Unwin at Isabella.Unwin@vla.vic.gov.au or recruitment@vla.vic.gov.au . No agency applications will be accepted. Applications close by 11.59pm on 5 March 2026. Other relevant information It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community. VLA is committed to putting the safety and wellbeing of children first.
