Ongoing, Full-time Clerk Grade 9/10 - $129,464 to $142,665 base salary per annum superannuation and annual leave loading Sydney location - Flexible working conditions may be available in line with the DCS Flexible Working Policy This role sits within the ICT Digital Assurance Division in the Digital Strategy and Assurance team About the role The Digital Assurance team is seeking a Senior Assurance Analyst to join their team. This position leads the planning and scheduling of assurance reviews for digital projects across all NSW government agencies. You will ensure the quality and timeliness of project information and assurance review outcomes in accordance with the NSW Digital Assurance Framework (DAF). This role requires strong stakeholder management capabilities, effective project management and prioritisation skills, and high level analytical and report writing abilities. Key responsibilities Lead meetings with customers across NSW government agencies to plan and schedule assurance review activities aligned with project requirements. Lead the delivery of assurance reviews, including drafting clear and concise Terms of Reference that incorporates project specific conditions and sponsor concerns. Prepare high quality Assurance Reports, Briefings and Cabinet Submission with strong attention to detail Identify suitable review team members from an external panel and oversee associated procurement activities. Gather, analyse, and prepare information from assurance reviews to identify performance issues and risks, and provide recommendations and expert advice to senior executives and governance committees. Establish and maintain effective relationships with internal and external stakeholders to support the adoption and continuous improvement of policies and guidelines, ensuring project information and reporting remain up to date. To be successful in this role you will demonstrate: Experience working on projects in a project officer or project manager capacity. Experience drafting policy documents, Cabinet submissions, and detailed reports—including data analysis, executive summaries, and visual aids—to inform senior decision-making. Exceptional stakeholder engagement skills, with the ability to build strong relationships and align diverse stakeholders to achieve outcomes. Familiarity with project management methodologies such as Agile or PRINCE2. Strong attention to detail, self‑motivation, and the ability to work effectively in a complex environment with competing priorities. High‑level administrative skills with the ability to manage tasks and competing demands. Why join us Joining the Digital Assurance team means becoming part of a collaborative, forward‑thinking division that plays a crucial role in strengthening the delivery of digital projects across NSW Government. You’ll enjoy: Meaningful impact – Contribute to high‑value digital initiatives that improve services and outcomes for the people of NSW. Professional growth – Work alongside experienced professionals, gain exposure across multiple NSW Government agencies, and develop your analytical, stakeholder engagement, and strategic advisory skills. Flexible working – Access supportive and flexible working arrangements in line with the DCS Flexible Working Policy. Inclusive culture – Be part of a diverse and supportive team that values collaboration, continuous improvement, and innovative thinking. Career progression – Build a career within one of the largest and most dynamic public sector organisations, with opportunities to grow and diversify your skills. How to apply Please submit an up-to-date resume and a brief cover letter outlining how your skills and experience are aligned to the role. For enquiries regarding this position, please contact Dominic Rowland via Dominic.Rowland@customerservice.nsw.gov.au. About ICT Digital Assurance Digital Assurance is a function at Department of Customer Service that supports NSW Government delivery agencies to ensure digital projects are being effectively developed and delivered on time, on budget and in line with the government’s objectives. It supports the delivery of accessible, inclusive, secure and integrated digital services for all people in NSW. Digital Assurance is implemented through the Digital Assurance Framework (DAF). The framework underpins our approach to assurance. It is consistent with NSW Gateway Policy and the NSW Digital Governance Model, which are administered by NSW Treasury. Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Amy Vierboom via amy.vierboom@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Wednesday 4th March 2026 @ 10.59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact amy.vierboom@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
