Operations Officer As our highly valued Operations Officer based in Brisbane, your role will be responsible for delivering a positive and consistent experience for Consumer Lending customers through the efficient execution of back-office processes. You will be a cross-functional, agile team member with a focus on achieving strong and sustainable outcomes for our customers. You have the chance to be part of something different in this growing organisation. We are Australia's largest customer-owned financial institution, and our profits go back to customers as better rates and lower fees. We are a bit smaller than the majors and we do things a little differently. This role will require a high level of attention to detail, strong organisational skills and an ability to manage multiple tasks simultaneously to ensure our service level agreements are met You’ll make an impact by: You will be responsible for reviewing and processing Consumer Lending applications lodged by our customers. This includes verifying the application details and supporting documentation held is suitable in accordance with the banks Credit Risk policy and responsible lending practices Being Customer driven and determined to deliver balanced outcomes for our customers Leverage internal and external relationships with relevant stakeholders to drive better customer experiences. Do things differently with us To succeed in this role, you will have: A minimum one-year experience in Financial Services with a sound understanding of lending processes including income verification. Previous exposure to Consumer Lending (Personal Loans & Credit Cards) is highly desirable Industry related study, qualifications and/or experience desired Self-managed, motivated and accountable with a strong work ethic Why Great Southern Bank? Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include: Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching. Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week. Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more! Imagine working for a bank that truly helps people. You can. Questions? Please contact our Talent Acquisition team at careers@gsb.com.au At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day. We move with purpose, are curious about what’s next, remain focused on what matters most, and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a fast-changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, you’ll feel right at home here at Great Southern Bank. LI-Hybrid
