Description Who Are We Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With customers in more than 80 countries, we foster collaboration across 26 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models. At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using AI not just as a tool, but as a strategic enabler to deliver smarter, faster, and more resilient solutions for the future. This is full-time onsite role based in our Melbourne office. Why This Role Matters The Senior Technical Analyst plays a critical, high‑impact role in safeguarding and strengthening our delivery and support ecosystem for one of our largest customers. Your presence brings continuity, resilience, and future‑proofing to our operations. You’ll be the person who ensures that key operational processes like bill runs, pay runs, production support and production testing run smoothly. Your contribution directly protects our customers from operational risk and keeps mission‑critical services running for millions of consumers for the assigned telecom customer. This is not just a support role, it's a technical role that removes single points of failure in core functions, positively influences customer experience and satisfaction, and maintains stable, low disruption of critical operational processes. What You Bring If you have experience supporting production systems: Strong technical background with expert PL/SQL skills and solid knowledge of Oracle databases. Experience working in Agile SDLC environments, with a professional background that includes testing, usage of monitoring tools, and technical support. An ideal candidate would have had exposure to some or many of the following technical support elements, including data and business analysis, reporting, dev ops and testing – PVT, system test, UAT. Hands‑on capability in production support, troubleshooting, environment configuration, and data fixes within complex systems. Strong communication and ability to work directly with stakeholders and cross‑functional teams across regions. A proactive, curious, and tenacious mindset with the ability to work independently and support multiple test and delivery functions. You pride yourself on strong process rigour, following through on tasks and thinking about the wider impact of the work you do and engage with colleagues to prevent issues from occurring or recurring. What You’ll Do Provide expert support for daily production issues, post‑release challenges, and environment configuration checks. Execute and support bill runs, pay runs, and data‑related tasks across analytics, reports, and extracts. Contribute to UAT, performance testing, PVT, and system testing activities as required. Once familiar with the set up you will have the opportunity to support release management, test environment setup, test data creation, and DevOps production access tasks as required. Partner with cross‑functional teams globally to investigate issues and deliver solutions Document changes, conduct business analysis, support enhancements, and contribute to project delivery. Benefits and Perks Join us for a rewarding career with competitive compensation, leave entitlements, health coverage, and financial security. Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process. Contact Us If you possess the desired skills and enthusiasm, please “Apply Now” via the link or visit our career page. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status . Visit our website at hansencx.com for more information.
