Rental Bonds Representative Clerk Grade: 3/4 Employment Type: Ongoing, Full-time (Multiple positions) Base Salary: $84,659 - $92,701 per annum plus Superannuation Location: Grafton (Hybrid work arrangements Office attendance required for a minimum 3 days per week). This role sits within the NSW Fair Trading, Rental Branch within the Rental Bonds team. An exciting opportunity has arisen within NSW Fair Trading for a Rental Bonds Representative. We’re seeking a proactive and detail-oriented individual to provide administrative and operational support to regulatory teams. You will assist in coordinating compliance activities, maintaining accurate records, and supporting the delivery of Fair Trading’s regulatory functions. Be Part of the Future of Fair Trading NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW. At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive. We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve. This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW. If you’re someone who: • Thinks deeply about the needs of people and communities • Is motivated by great outcomes, not just processes, and • Wants to be part of an organisation that’s transforming how regulation works — …then there’s a place for you in our future. Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value. About the Role What You’ll Do Assess and process applications, claims, and renewals accurately, ensuring compliance with legislation, policies, and delegated authority. Provide clear, timely advice to customers on rights, responsibilities, and available services, promoting informed decision-making and compliance. Maintain accurate records and data to support efficient service delivery and uphold confidentiality and privacy standards. Deliver operational and administrative support to enable smooth team performance and high-quality customer service. Review and escalate complex matters appropriately, ensuring documentation and processes meet organisational standards. To Be Successful in This Role You Will Have Strong administrative and organisational skills. Excellent attention to detail and ability to manage competing priorities. Sound communication and teamwork skills. Proven ability to follow procedures and maintain accurate records. Commitment to supporting Fair Trading’s regulatory objectives. Essential Criteria Demonstrated experience providing administrative or operational support in a regulatory or government environment. Strong written and verbal communication skills. Proven ability to work effectively within established procedures and deadlines. Strong interpersonal skills and a commitment to teamwork. When Applying Provide a cover letter (maximum 2 pages) and resume (maximum 5 pages) that outline your experience and how you meet the role’s key capabilities. Salary Grade 3/4 , with the base salary for this role starting at $84,659 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Judy Torres via Judy.Torres@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday, 9 March 2026 (at 9:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Judy.Torres@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
