What's the role? Reporting to the Head of Client Operations, you will be responsible for providing an exceptional level of support to our Client Partnerships and support teams, enabling them with the right tools, knowledge and business processes to efficiently achieve sales outcomes. You will be an operational support contact point for our sales and support team members for all operational enquiries What’s the role? Ensuring our teams are able to provide exceptional customer experiences for our customers by supporting our internal sales and support functions and ensuring new processes and business changes consider the impacts on our customers. Assist in the development of market relevant products or process improvements to drive revenue in support of group strategies. Monitor the queries received into the sales operations inbox and actively identifies opportunities to streamline processes for our sales and support teams. Manage the day to day tasks across the sales operations team as well as providing support to internal stakeholders to improve existing and develop new processes focused on improving the efficiency of our sales and support team functions. Who are you? Prior experience working in media, sales, production and/or contact center environments. Experience with Salesforce CRM and/or Genesys contact centre technology is an advantage Highly collaborative team player Demonstrated analytical skills Strong communication and organisational skills Experience using Confluence content management software is an advantage. High level of accuracy and attention to detail Curiosity and questioning mindset - curious about why things are the way they are, and open to doing things differently and willing to try things that don’t fit neatly into your own assumptions. Customer-centric - ability to empathise with the end user of our platforms and services. A critical thinker with the ability to find creative solutions to complex problems. Exceptional at building relationships and influencing varying stakeholders at all levels. News Benefits News Benefits is our way of saying thank you to our people for their valued contribution to News, our audiences, clients and communities. Thanking them for the great things they do daily, for the greater good of Australia. Our benefits include: Exclusively ours - Access to publications and products from across the News Corp family Health & wellbeing - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices) Time off - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave. Helping you grow - Development opportunities (including diversity and inclusion - focused education series) and recognition Financial wellbeing - Support on making the most of your money Perks & discounts - Exclusive offers across a range of products and services Giving back - Make a difference to our communities. Workplace Inclusion and facilities – Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents’ rooms Who are we? We are proud to be Australia’s most impactful media group, we’re even prouder of what we stand for. Together, we inform, advocate and inspire all Australians, for a better Australia. With over 150 brands across news, sport and lifestyle, News Corp Australia is trusted by over 18 million Australians a month to provide the information and inspiration they seek. Renowned for world-class journalism and marketing services nationally and internationally, we offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields. In February 2025, News Corp Australia's National Client Partnerships Team was named Sales Team of the Year at the 2024 AdNews Agency of the Year Awards. This prestigious award is testament to the dedication, passion, and innovation that drive our talented team of Client Partnership professionals. What’s next? Apply now or for more information on careers at News Corp Australia visit www.newscorpaustralia.com/careers Our Commitment to Diversity, Equity and Inclusion We know that diversity strengthens our teams and newsrooms as we seek to tell stories that represent the diverse communities of Australia that we serve. Our people make us unique and we all have a story. We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities and gender identities to apply. Inclusion is important to us and we want everyone at News to bring their whole-selves to work. If you require any accommodations or adjustments throughout the recruitment process, or would like to outline which pronouns you prefer, please feel free to let us know. If you require any accommodations or adjustments throughout the recruitment process, please feel free to let us know. For more information regarding Diversity, Equity and Inclusion at NewsCorp Australia please visit www.newscorpaustralia.com/careers under the DEI section. Category: Client Partnerships
