Job Description We are seeking a customer-focused IT professional for a leading client to provide first and second-line technical support to internal staff, ensuring the effective and efficient use of IT systems and applications on an initial contract basis. Key Responsibilities Service Desk & Incident Management Act as the first point of contact for all IT service requests and incidents. Log, track and manage tickets through to resolution, maintaining accurate documentation. Take ownership of user issues, provide timely updates, and escalate where required. Contribute to and maintain a practical IT knowledge base. End User Support Provide Level 1 & 2 desk-side support for laptops, PCs, printers and peripherals. Deliver basic troubleshooting and support for line-of-business applications. Support and provide basic training in Microsoft Office and Microsoft 365 applications. Maintain high customer service standards aligned with IT service management principles. IT Systems Administration Support Perform basic network troubleshooting. Administer Active Directory (user accounts, password resets, security groups). Support mobile device management (MDM) for tablets and phones. Maintain and update the IT asset register and documentation. About You Certificate or Diploma in Information Technology (Microsoft certification desirable). Strong knowledge of Windows 10 and Microsoft 365. Experience in incident management and service desk environments. Excellent communication, customer service and problem-solving skills. Highly organised, team-oriented and solutions-focused. Apply today To be considered for this role, submit your CV today (in Word format) by clicking the ‘Apply’ button or directly to gary@psgaus.com.au
