SGAC is seeking an enthusiastic and details oriented individual to provide efficient and accurate administration of all membership processing, direct debit payments and account management. As a part of the SGAC Customer Service Team, you can expect to be working amongst a diverse and vibrant team who thrive working in a fast paced environment and creating memorable experiences for our members attending aquatic and gymnastic programs. The day-to-day: Sending out email correspondence to current and new members including absentee communications, debt collect and account enquiries. Processing and actioning member forms ensuring accuracy in data input and completion of all required registration processes. Processing all member time holds, suspensions and refunds in line with policies and procedures. Providing reporting and governance to managers as required. Providing support, guidance, and development of staff with complex account matters. Processing all Service NSW vouchers (Active Kids and First Lap) and allocate funds onto member accounts via our internal CRM system. Our Perfect Fit: Strong computer skills Previous demonstrated experience or knowledge of CRM and / or online member database systems Strong problem-solving skills, data analysis experience and multi-tasking skills Demonstrated experience in effective debt management and customer accounts Must have a strong work ethic and display a strong sense of urgency Display a positive "can do" attitude Ability to communicate effectively both verbally and in writing to varying customers Ability to work independently and within a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness The Perks! Whether you are cooking in our bustling kitchens, supervising from the poolside or standing centre stage, your job should be something you're excited about, engaged in and inspired by. All West HQ crew are provided with: Complimentary daily meals free gym membership to the largest fitness facilities in Western Sydney, ONE55! discounts on accommodation, dining and sport & recreation programs TREAT yourself with our rewards and recognition program sweet birthday treats and amazing staff offers! free secure undercover parking uniforms provided 24/7 support with Access EAP corporate rates with Medibank Private APPLY NOW!
