The opportunity Our End User Support Technicians provide high-quality desktop, laptop, mobile, and audio-visual support to ensure our intelligence, technology and enabling teams have access to the ICT services they need when and where they need them. You may be required to travel to ensure ICT infrastructure is available and upheld in various locations to meet operational demand. As a member of a small multi-disciplinary team, you will have well-developed troubleshooting and analytical skills, a commitment to ongoing professional development, and the ability to foster relationships in order to deliver high quality advice and support to stakeholders, including the senior executive. The key duties of the position include Analyse and troubleshoot complex desktop, laptop and mobile technical enquiries, including the ability to apply sound judgement to problem solve when faced with competing priorities. Manage End User hardware resources within agency's policies. Build and maintain Audio-Visual equipment to support remote work, video conferencing, and streaming capabilities. Manage network-connected devices such as MFDs and Thin Clients. Support teams in the management of local and virtual windows environments through tools such as Omnissa, MECM, group policy and Intune. Support teams on projects as required and within our remit. Provide exceptional customer service for SES, Internal and External stakeholders. Your skills and capabilities We invite applications from people with the following experience, skills and attributes: Strong verbal and written communication skills including a demonstrated ability build and maintain effective relationships through liaison, consultation, and information sharing. Understands or has the ability to rapidly acquire knowledge of complex ICT environments and a desire in further developing skill to understand changing ICT environments. Can work to tight timeframes, to set priorities and to meet deadlines both independently and as a member of a multi-disciplinary team. Desirable skills and experience ICT/equivalent qualification Experience with Audio Visual conferencing equipment Network patching and VLANs Unified Communications
