The Company My client is one of Queensland's most established, family-owned hospitality groups, with origins dating back to the early 1950s and a legacy built on quality, consistency, and genuine hospitality. Over decades, it has grown into a diverse portfolio of premium restaurants, cafés, and event spaces, recognized for delivering high-end dining experiences grounded in exceptional service and locally sourced Australian produce. The group is known for operating iconic venues across Brisbane and coastal locations, combining traditional hospitality values with modern execution. Strongly focused on guest experience, staff development, and community involvement, the business continues to evolve while maintaining the standards and reputation that have defined it for generations. The Role In this multi‑venue leadership role, you will oversee daily service operations, uphold venue standards, manage labour planning, and ensure an exceptional guest experience across all sites, while also leading the full operational launch of a new concept. You will manage, train, roster, and mentor a diverse team of around 50 staff, driving recruitment, onboarding, and ongoing development to foster a positive, professional culture with high engagement and strong retention. Financial responsibilities include budgeting, forecasting, cost control, payroll targets, and delivering P&L outcomes, along with analysing venue performance to maximise revenue and profitability. You will also maintain key supplier relationships across ordering, inventory, and stock management. Additionally, you will create, refine, and implement policies, procedures, and operational frameworks, ensuring all venues remain compliant with safety standards, workplace regulations, RSA, WHS, food safety, and all licensing requirements. Skills and Experience The successful candidate will be expected to possess, but not be limited to, the following attributes: Proven ability to perform at a high level in fast-paced, high-volume environments with great business acumen Strong time management skills and the ability to work effectively under pressure. Passionate about hospitality, service standards, and team development Experience as an F&B Manager, Operations Manager, Venue Manager, or Multi‑Site Manager within hospitality Exceptional communication, problem‑solving, and decision‑making abilities Excellent leadership skills, with a collaborative approach, positive attitude, and strong work ethic Benefits and Culture Competitive salary - $100K Super (based on experience) Stable, long-term role with an established group Award-winning company with plans for more venues to come Autonomy to lead and shape Front of House operations Gold Coast location with multiple concepts under one roof To apply online, please click on the apply button. Alternatively, for a confidential discussion please contact Michael Redhead on mredhead@frontlinehospitality.com.au Seeking a job change? When you fill out a confidential profile with Frontline Hospitality it goes to our team of experienced recruiters who will work with you to find your dream role. Our unique system of recruitment means the whole team will be trying to find you the right job. Whether it is now or in the near future we will continue to match positions to suit your needs until we find you the perfect job! Or just looking around? We highly recommend that you call us even if you are not officially in the job market. Once we understand what you are looking for we keep you in the know, because no one knows Hospitality like us. Also, the majority of positions we fill are done so without advertising! Existing Frontline Hospitality registered candidates often get the first look at new opportunities. Did you know? Frontline Hospitality has offices across Australia and not all of our roles are advertised on external job boards, so head to our website to view all of our available positions and apply for any roles of interest. www.frontlinehospitality.com.au
