Job Description Reporting to the Director of Food & Beverage we are seeking a highly experienced Bar Manager who will be responsible for overseeing the daily operations of a bar, ensuring profitability, excellent customer service, and compliance with laws and safety standards. As a Bar Manager your responsibilities will include: Lead day‑to‑day F&B Bar outlet operations during rostered shifts, ensuring seamless service in line with Pullman brand standards. Be a visible, hands‑on presence on the floor, setting the pace of service, supporting peak periods and resolving operational issues in real time. Deliver warm, anticipatory service, proactively manage guest feedback and complaints, and take ownership of service recovery. Supervise, coach and motivate F&B team members, including allocating sections, monitoring performance during service and providing on‑the‑job training and briefings. Champion a safe, inclusive and respectful workplace aligned with Accor values, supporting engagement, recognition and team communication. Support onboarding of new team members and ensure all staff adhere to grooming, attendance and conduct standards. Ensure compliance with OH&S, food safety, and responsible service of alcohol (RSA) requirements, including incident reporting and escalation. Maintain high standards of cleanliness, mise‑en‑place, and Bar Outlet presentation, including daily walk‑throughs and checklists. Oversee cash handling, end‑of‑shift reconciliation, POS accuracy, and basic stock control (voids, transfers, wastage, mini stocktakes as delegated). Actively support achievement of revenue targets through upselling, menu knowledge and driving average check and covers, while managing wage cost during shifts.
