ROLE TITLE: Junior Software Solutions Engineer FUNCTION: Professional Services REPORTING: Professional Services Team Leader REGION: Asia Pacific LOCATION: Sydney, Australia COMPANY OVERVIEW Global Leaders in Customer Experience Automation With a culture rooted in innovation, Glory’s people are transforming our customer’s businesses every day. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. This reputation is built on our pioneering software and hardware combined with our dynamic people. Alongside our technology, it’s our people who drive our success. ROLE PURPOSE The Junior Software Solutions Engineer will work with the other Solution Engineers, Account Managers, Technical Engineers and sometimes work closely with customers to facilitate and implement solutions that allow them to meet their overall objectives and goals. There are three key focus areas, the first working with the sales team in a pre-sales capacity to shape customer solutions. The second is to provide and maintain customers solutions. Finally, the role is also tasked with reducing service call rates by supporting and training the relevant service team members. Critical to the success of this role will be acting as a bridge between business stakeholders and technical delivery teams/partners ensuring solutions are scalable, secure, cost effective, and aligned to Glory enterprise architecture standards. Key Responsibilities MAIN RESPONSIBILITIES Solution design & implementation Understand the Company’s software and solutions that are available and adapt them to customer needs. Translate business requirements into logical and physical solution designs. Assist in creating technical and non-technical documentation for use by customers and technical staff as required including solutions designs and diagrams, interface and integration specifications Support in implementing tests, and liaising with customers on testing the solution. Ensure that the solutions are aligned with enterprise architecture principles, standards, and roadmaps. Stakeholder Engagement Partner with sales team, sales directors, product managers, service managers, delivery teams and partners to understand requirements and constraints. Support pre-sales, RFPs and customers solution workshops where required. Assist in the development of innovative solutions for internal and external environments that will achieve customer objectives and goals. Technical Governance and Delivery Support Provide architectural oversight throughout the delivery lifecycle Review detailed designs and ensure alignment with approved engineers. Identify and manage technical risks, dependencies and trade-offs. Follow the software development lifecycle with implementing updates and solutions into customer and internal environments, completing or managing all software development tasks as necessary including but limited to business analysis, development, testing and pilot management. Actively communicate to customers and the business on the status of projects, issues and solutions. Implementation management Train customers and service team on solutions and systems that are implemented within the customer environment. Provide support as necessary for internal and external customers and manage resolutions on more complex issues. Continuous Improvement Contribute to the evolution of architecture standards, patterns, and best practices. Stay current with emerging technologies and industry standards. Drive simplification, reuse and cost optimisation across solutions. Skills, Knowledge & Expertise REQUIRED EDUCATION AND QUALIFICATIONS Education Level: Tertiary education in Computer Science, software development or similar is preferred REQUIRED SKILLS AND COMPETENCIES Clear and concise English communication skills Analytical and curious mindset with the ability to solve problems Customer and team focused approach Self-motivated with a strong desire to learn and develop A level of commercial acumen Understanding of the Software Development Lifecycle Able to document requirements, manuals and scope of work documents Some understanding of project methodology, e.g. SCRUM, Agile, Waterfall is beneficial Able to work with Word, Excel, PowerPoint, Access, Visio and MS Project Some understanding of front and back-end technologies is beneficial Some understanding of enterprise architecture, cloud hosting and core cyber security principles is beneficial Exposure to key programming languages such as Java, JavaScript, Python, as well as web technologies like HTML, & CSS is beneficial Some understanding of Database, SQL Server and SQL Query knowledge is beneficial Job Benefits Glory Values The Glory Values represent our commitment to collaboration, diversity and innovation. They serve as a practical blueprint of how we work together both with colleagues and customers. By living these values, we can tackle new challenges, exceed expectations, enhance our skills, and foster trust and respect in our work relationships. Customer Delight. We put our customers first Integrity. We do the right thing, always. Innovation. We embrace new challenges and shape the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together. Equal Opportunities Glory believes in equal opportunity for all qualified persons and will not discriminate against any applicant for employment because of race, colour, religion, marital status, national origin, gender, age, disability, veteran status, or any other status protected by law. Third Party Agencies Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.
