This is a Systems Engineer role with Brennan based in Melbourne, VIC, AU Brennan Role Seniority - mid level More about the Systems Engineer role at Brennan Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses. Culture Awards that recognise excellence. Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors. Vibrant, fun social activities. Discounted hardware and software. An environment that embraces learning and development. The Role We’re looking for a Melbourne‑based Systems Engineer (IT Services Engineer) who’s a strong technical generalist with solid experience across Azure, Intune, and modern Microsoft security best practices. They’ll be confident operating from L1 to L3 IT support, uncovering improvement opportunities, and acting as a trusted advisor to a small portfolio of clients. This person is commercially aware, comfortable meeting billable targets, and able to work autonomously while still collaborating with the wider team. They enjoy a mix of remote and onsite work and thrive in a client‑facing, consultancy‑driven environment. Your Key Responsibilities You will be responsible for the day-to-day operations of our client’s IT infrastructure. Be involved in key IT projects, managing smaller projects on your own. Maintain ownership of IT incidents and escalations. Communication with customers to identify pain points across their infrastructure. Identifying gaps or issues within the customers' IT environments. Work with senior consultants and account management staff to ensure effective management of the clients. Skills you need to be successful in the role: Prior experience in a managed service provider/IT service provider or consulting organisation (or similar), providing a wide range of IT support. Minimum of 3 years' experience providing support across of a broad range of IT infrastructure including desktops, servers, networking, cloud, mobile devices and storage. Sound working knowledge of Hypervisor platforms such as including Microsoft Hyper-V and VMware vSphere. Sound working knowledge of hardware platforms including HPE, DELL, IBM, Lenovo, Cisco, Meraki, Juniper, Fortinet and Sophos. Hands‑on implementation and troubleshooting experience with cloud platforms especially Microsoft 365, Azure, and Intune (AWS, Google, or Mimecast experience is a bonus). Solid communication and interpersonal skills, with a customer centric mindset. Note: As part of our hiring process, you will be required to undertake a Technical Assessment and National Criminal History Check. Brennan is an equal opportunity employer. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Brennan team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ⚙️ Managing IT infrastructure Identifying improvement opportunities Client communication Key Strengths ☁️ Azure Intune ️ Microsoft security best practices Hypervisor platforms ️ Hardware platforms Cloud platforms A Final Note: This is a role with Brennan not with Hatch.
