This is a Account Manager role with Supagas based in Sydney, NSW, AU Supagas Role Seniority - mid level More about the Account Manager role at Supagas Introduction: About The Company Supagas is a fast-growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality products in the highly competitive market. Description: About The Role We are seeking a motivated and customer-focused Account Manager to join our Sales team. This role is primarily field-based and offers a high level of autonomy to manage your schedule. If you enjoy a hands-on role with variety, travel, position is for you. In this role, you will be responsible for the retention and recover of existing and previous Supagas customers, minimising lost business and driving sustainable growth. You will work closely with Branch operations and internal Sales teams to identify customers at risk, address issues proactively, and secure renewed supply agreements. This is a full-time, permanent opportunity suited to a relationship-driven sales professional who thrives on customer engagement, problem-solving, and delivering results. Key Responsibilities: Act as the primary point of contact for assigned customer accounts Build strong relationships by understanding customer needs, goals and challenges Manage end-to-end account relationships, ensuring high customer satisfaction Identify and act on customer retention and growth opportunities Proactively manage dehire requests and engage with customers at risk Negotiate and secure new or renewed supply agreements Collaborate with internal teams including Sales, Customer Service, Logistics and Accounts Monitor Customer Relationship Management (CRM) data to monitor account performance, identify customers requiring re-signing of supply agreements Stay informed on industry trends and competitor activity Embody the Supagas “Yes We Can” customer service ethos in all interactions and uphold Supagas’s safety vision: Think SAFE, Work SAFE, Live SAFE Benefits: Permanent full-time role with a growing national business Supportive team environment with strong safety and customer-first culture Ongoing professional development and career opportunities Competitive remuneration package Work with a trusted and established brand in the gas industry Refer a friend and earn extra money by participating in our national employee referral program. Access to a variety of employee initiatives and benefits across 1,700 brands, institutions, and companies - accessible to you and your immediate family. Employee Assistance Program - accessible to you and your immediate family. Skills and Experiences: Skills & Experience: Experience in Key Account Management or a similar sales role Experience in the gas industry or a related field is advantageous but not required Commercial awareness of competitors and market industry trends Proven ability to manage a customer territory and achieve sales results Strong communication, negotiation, networking and relationship-building skills Ability to manage multiple priorities and accounts effectively Analytical mindset with strong problem-solving and issue resolution skills Proficiency in Customer Relationship Management (CRM) systems (preferably Salesforce) and Microsoft Office Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Supagas team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing customer accounts ❤️ Building relationships Identifying growth opportunities Key Strengths Key Account Management ️ Communication Skills Analytical Skills Gas Industry Knowledge CRM Proficiency Negotiation Skills A Final Note: This is a role with Supagas not with Hatch.
