Purpose of role To deliver exceptional and consistent service to our customers throughout Functions, Events and Bistro experiences at The Rosey Pub. Whether during a busy bistro service or throughout our other function days weddings, annual celebration days (Mother’s Day and Father’s Day for example) this role has the attention to detail and focus to exceed our customer’s expectations. Leadership of our amazing front of house team along with supervision of all functions and events. Collaborating with and supporting the Kitchen. With the ability to work collaboratively with the management team. Core objectives include: Able to provide strong and effective coordination of staff with a “lead by example and from the front” approach. Maintains and adheres to all relevant policies and procedures. Can deliver the communication tasks required to ensure a seamless experience for the customer. Ensure that customers are given a prompt and efficient service and expectations are consistently exceeded Be customer focused at all times; approachable and quick to exceed expectations in fulfilling customer needs Ability to stay composed and professional in difficult and pressured situations. Ensure that Food & Beverage areas are maintained Skills & competencies Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face. Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience. Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally. Teamwork: willingness to assist and support others as required and get on with team members. Personal attributes Professional approach and self-motivated Apply flair and innovation Able to perform well and remain professional whilst under pressure Displays a smart and professional appearance, representing The Rosey Pub in a positive manner Eager to learn new skills and a commitment to personal continuous professional development Adaptable and flexible with working patterns when required Hours of Work Expected to work on a roster basis, including weekends and public holidays and evenings as required. How to Apply Ready to take the next step in your career? Click "Apply Now" to submit your application.
