Elevating clarity, control and capability to build Risk and Compliance functions. Job Description Where will your career take you next? Let’s find out together. At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all. Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter. About Cover-More Travel Insurance in Australia This role is part of our Cover-More Travel Insurance team in Australia. Cover-More Travel Insurance is Australia’s leading travel insurance and assistance provider and has protected Aussie travellers since 1986. Cover-More provides travel insurance through many well-known travel, airline, banking and retail brands and also direct to customers via covermore.com.au. We help safeguard travellers from the unexpected, and support them when medical, travel or security emergencies arise. We are here for our customers before, during and after they travel away from home, helping them feel safe, protected, and cared for every step of their journey. What you’ll be doing: This role will support the delivery of the Risk and Compliance 2026 Uplift and Transformation program across 1st Line of Defence and 2nd Line of Defence Risk and Compliance functions and various internal functions. Support the program manager and stream leaders on business analytical activities relevant to the program Draft and design and embed controls (via training) to the relevant control owners Review and uplift processes and relevant documentation Facilitate or support training roll outs Build strong and collaborative working relationships with key stakeholders across the organisation to understand their business challenges, gather requirements and ensure process improvements meet customer, business and regulatory requirements Develop clear and accurate detailed process maps in accordance with organisational standards Develop recommendations for process changes that will achieve in alignment with Risk and Compliance policies. Gather and utilise data to evaluate the impact of process changes and use insights to make informed recommendations This position is a 12-month maximum term contract . The preferred location is our North Sydney office, however we are also open to candidates based in our Brisbane office. What skills and experience you’ll bring on this journey: 8 years demonstrated experience in a business analysis capacity, business process modelling and moderate Risk and compliance knowledge Experience interpreting and dissecting Risk and Compliance policies and frameworks, with a view to building out good business structures (highly desirable) Previous experience in uplifting third-party processes (highly desirable) Ability to design and draft controls A critical thinker with excellent communication and collaboration skills to work effectively with cross-functional teams across multiple locations Excellent stakeholder management experience Ability to motivate in a team-oriented and collaborative environment Why you’ll love working with us! We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking. We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey. Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home, after an initial training period. Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career. Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme. Travel and work with us. We believe your career should take you places – literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today! Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for. Appy today and let’s go to great places together!
