Job Description We are now looking for a Tour Experience Manager who's key role is to make sure Luxury Escapes tours run exactly as promised. This role is about being on the ground, checking that partners are delivering the right standard, stepping in when things need fixing, and helping local operators understand what “Luxury Escapes quality” really looks like. You’ll work directly with tour partners in market, train and guide them on our expectations, and keep a close eye on how tours are actually delivered, not just how they look on paper. When issues pop up, you’re hands-on in sorting them out quickly and calmly. You’ll also lead and host some tours yourself, acting as the face of Luxury Escapes for guests and making sure their experience lives up to the brand from start to finish. What you'll do: Own quality standards across all Luxury Escapes touring products, from planning through to delivery. Review tours in market and after completion, identifying what’s working and what needs to lift. Work directly with partners to close service gaps and improve consistency of delivery. Provide clear, practical feedback and reporting to support continuous improvement. Design and deliver training for tour operators, DMCs and guides on Luxury Escapes service expectations. Act as the senior on-ground representative on selected tours, managing issues and customer escalations in real time. Lead and host selected tours, including Signature Series and Private Jet experiences. Provide hands-on leadership to guides, suppliers and partners while tours are operating. Support talent participation on tours, coordinating logistics with internal teams where required. Work closely with Commercial, Product, Operations, Brand and Customer Care teams, sharing insights to shape future tours.
