This interim leadership role oversees service management, end‑user technologies and infrastructure platforms within a complex, outsourced IT environment. You will guide a team through significant transformation while ensuring stability, strong vendor performance and effective service operations. Client Details This public sector organisation plays a significant role in safeguarding the environment and supporting the community in Carlton and beyond. As a medium-sized entity, it is focused on fostering innovation and ensuring operational excellence in its technology department. Description Lead the service management and infrastructure function, covering team leadership, planning, vendor oversight and performance management. Oversee key ITSM processes including incident, change, problem, configuration and asset management. Act as Major Incident Manager and ensure strong governance over all technical changes. Manage performance of suppliers delivering end‑user, workplace and infrastructure services. Drive platform roadmaps, technology upgrades and replacement of end‑of‑life systems. Ensure platform compliance, risk reduction and collaboration with security and architecture teams. Provide specialist advice, act as an escalation point and engage stakeholders at all levels. Profile A successful Manager, Service Management & Infrastructure Services should have: Proven leader in IT service management and operations within complex, multi‑vendor environments. Experienced in leading teams through organisational and technology change. Strong knowledge of ITIL frameworks (certification highly regarded). Skilled in workplace, infrastructure and cloud technologies (particularly Microsoft and Azure). Strong governance, incident leadership and risk management capability. Job Offer Opportunity to work in a crucial public sector organisation in Carlton. Temporary position with the potential for professional growth. Collaborative and supportive work environment. If you are ready to take on this exciting opportunity as a Manager, Service Management & Infrastructure Services in the public sector, we encourage you to apply today! To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact David Neyndorff on
