This is a Contact Centre Service Officer role with Teachers Mutual Bank Limited based in Sydney, NSW, AU Teachers Mutual Bank Limited Role Seniority - junior, mid level More about the Contact Centre Service Officer role at Teachers Mutual Bank Limited As a Contact Centre Service Officer (CCSO) at Teachers Mutual Bank Limited, you are the friendly voice our members hear when they call us. You will support members through every step of their banking journey and respond to a variety of enquires while providing excellent customer service. Why will you love working here? Hybrid working from our new, beautiful Barangaroo office allowing flexible WFH options and flexible hours Supported by excellent leadership and a dedicated learning and development team Clear career growth plan and progression opportunities Be part of a bank that does good for those who do good, we're value driven focused on Sustainability, Growth, Excellence and Passion What will you do as a CCSO? Respond to inbound calls with empathy and professionalism Resolve general banking and technical enquires including online and mobile banking support Guide members through digital platforms and troubleshoot issues Offer tailored solutions and promote relevant products and services to members Achieve KPIs aligned with our strategic goals and service excellence What we are looking for: Customer service experience, banking experience is ideal but not required Excellent communication skills, verbal and written Problem solving mindset and ability to think out of the box Comfortable with technology and quick to learn new systems FSR Tier 2 Accreditation is nice, if not we will support you with obtaining it About us Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally-recognised socially responsible bank with profit-for-purpose as our business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products. We are proud to serve some of Australia's essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community. We have been named one of the World's Most Ethical Companies for ten years in a row and are a Certified B Corp Bank. Our employees embrace our organisation's values of passion, advocacy and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality and a focus on striving to deliver exceptional member service. We are an Employer of Choice, promote Diversity and Inclusion, and follow EEO principles by appointing on merit. How to apply Please click the APPLY button and follow the prompts. For a confidential conversation, please contact talent@tmbl.com.au. We work under a hybrid working model to provide flexibility in the workplace. For more information about working conditions as well as our employee value proposition, please visit the careers page on our website at www.tmbank.com.au or find us on LinkedIn! Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Teachers Mutual Bank Limited team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Responding to inbound calls Resolving banking and technical inquiries Promoting products and services Key Strengths Customer service experience ️ Excellent communication skills Problem solving mindset Banking experience Comfortable with technology FSR Tier 2 Accreditation A Final Note: This is a role with Teachers Mutual Bank Limited not with Hatch.
