This is a Customer Service Representative role with BINGO INDUSTRIES based in Sydney, NSW, AU BINGO INDUSTRIES Role Seniority - junior More about the Customer Service Representative role at BINGO INDUSTRIES BINGO is a fully integrated recycling and resource management company that provides solutions across the entire waste management supply chain in Queensland, New South Wales and Victoria. BINGO is at an exciting chapter of its growth journey. Together, we're going to drive change, get inventive and shape the future of our industry. We're going to make Australia waste free, for all of us. BINGO industries are looking for our newest Customer Service Representative. We have 1 full-time and 1 part-time role available. This is an excitingopportunity working out of our head office in Sydney Olympic Park. Role & Responsibilities Professionally and efficiently answer voice and/or digital enquiries. Provide a superior customer service experience with a positive attitude by adhering to the define customer standards. Use the appropriate sales techniques to convert phone queries into sales. Ensure that Bingo policies and procedures are adhered to consistently and minimise business risk. Adhere to rosters and be available for customers when required. Communicate effectively and courteously with all employees and external customers. Build & sustain key customer / client relationships. Role model the Bingo Way in all actions and dealing with colleagues and customers Take an active role in achieving your KPI’s demonstrating accountability and ownership. Work at minimum one in every four Saturdays. What Makes You a GOgetter Relevant Call Centre/ Customer Service qualifications and/or prior experience in a similar organisation Experience working with a diverse range of customers/clients Working knowledge of data and administrative management practices and procedures Strong experience with computers including a working knowledge of office software packages (MS Office) Phone sales What You Receive As a GOgetter Weekly pay for all GOgetters. When you join the BINGO family, you have the chance to make $1500 for every friend you bring to BINGO! Training and progression opportunities within the BINGO family. A strong, employee and safety driven company culture Employee benefits such as novated car leasing, discounted health insurance, recognition program and retailer discounts. At BINGO we are committed to building a workforce that reflects the communities and customers we serve. Apply now. We look forward to hearing from you! Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the BINGO INDUSTRIES team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Answering enquiries Converting queries into sales Building customer relationships Key Strengths Customer service experience Administrative management Computer proficiency Phone sales experience A Final Note: This is a role with BINGO INDUSTRIES not with Hatch.
