Job Description Support the Operations Manager SA/NT to ensure the smooth running of the Adelaide office. Manage the telephone switchboard and respond to any incoming calls enquiries to the office, and where necessary forward to the appropriate team member for resolution. Manage all SA/NT incoming email correspondence from the Next Health inbox. Greet, welcome and check in visitors to the office (inclusive of Next Health staff, specialist consultants, patients, other external visitors). Book assessments and appointments in, provide and ensure completion of prescribed paperwork prior to the scheduled consultation; communicate relevant information to ensure the comfort of visitors as necessary. Respond to scheduling requirements and changes as necessary to maximise the booking rate of available consultant appointments: Notify consultants of any last-minute changes to the appointment schedule. Liaise with other team members, customers, clients and external agencies to ensure the timely compilation and provision of assessment information, records, diagnostic material and any other required reference documentation, to enable the assigned consultant to complete the required medical evaluation. Undertake accurate maintenance and filing of files and records, in accordance with designated Next Health standards. Deposit banking. Undertake the receipt, sorting, distribution and dispatch of mail and coordinate courier deliveries as necessary. Process billable cancellations. Chaperone as required. Manage shredding bin requirements. Establish and maintain effective and robust relationships with all medical consultants, customers and team members to ensure the delivery of excellence in quality and service. Provide training and development support to new and existing team members and to consultants when required. Actively identify opportunities for continuous improvement Maintain a customer focus at all times and a commitment to deliver service excellence. Function as an effective, positive team member. Maintain active knowledge of work health and safety practices and procedures. Adhere to all policy and procedures. Carry out other reasonable duties as required. Undertake project work as determined by the business.
