About the position: The City is currently seeking an experienced ICT professional to join their dynamic team. If you're passionate about Information Communication Technology, then this is the opportunity for you! This role provides leadership and support to the ICT team and is accountable for the delivery of services related to hardware, software, telecommunications, and cybersecurity. You will coordinate a high performing ICT team and develop and maintain positive working relationships with all stakeholders. Key accountabilities: Develop, deliver and maintain an IT Service Management (ITSM) Strategy for the Branch, which reflects the direction of the current and emergent needs of the organisation. Develop and deliver a business plan to support the effective use of resources for delivery of projects, initiatives, maintenance, and renewals; ensure operational responsibilities are performed in accordance with the Corporate Business Plan. Lead, organise and direct the IT team, create an environment that motivates and provides a dynamic team culture focused on exemplary customer service and continuous improvement. Maintain, continuously improve, and coordinate the operation of an ITIL aligned ICT service desk with a focus on optimising workflows and meeting deadlines. Implement measures to address periods of increased demand. Lead and coordinate the resolution of complex ICT incidents, ensuring timely diagnosis and restoration of services. Collaborate with cross-functional teams to ensure appropriate levels of communication and knowledge sharing during IT incidents and Change Management. To gain a better understanding of the role, please call Shane Bishop, Manager ICT Services on 08 9956 6972. Position requirements: Candidates should have a degree in Information Technology, Diploma of Leadership & Management, an understanding of an ITIL service desk and experience in supervising a diverse team. In addition, demonstrated skills in building and maintaining relationships with key stakeholders is also an essential requirement of this position. Applicants who have the appropriate knowledge, skills, and extensive experience in a similar role but do not have formal qualifications are encouraged to apply. Completion of a pre-employment medical including alcohol and other substances testing is required of all positions at the City. Remuneration and benefits: The Coordinator ICT position has a salary starting from $117,477 per annum or $59.4518 per hour, offered dependent on knowledge, skills, experience and qualifications. Some of the additional benefits of working for the City include: Up to 21% Superannuation (with superannuation co-contribution scheme) 27 Annual Leave days per annum Health & Wellbeing Program Flexible working arrangements Career opportunities Study Assistance Centrally located Free parking About the City Overlooking the Indian Ocean, Geraldton is a thriving regional city at the heart of Australia's Coral Coast.Witha growingpopulationofover 41,000people itoffers awide rangeofservicesandactivities. Geraldton is recognised as one of WA's key growth areas and the opportunities in this regional city are plentiful. You can be part of working with usto deliverthe bestfor our community and thisregion. The City of Greater Geraldton actively welcomes, includes and values the unique contributions of all people in its workplace. The City welcomes applications from all age groups, people with a disability, and those from diverse ethnic and cultural backgrounds. We are proud to be an equal opportunity employer with strong commitment to fitness for work and safety in the workplace. Interested in applying? To be considered for this vacancy, you must include the following documents in your application: A current resume A written response (maximum 1250 characters per criteria) addressing the following selection criteria inclusive of examples to support your claims: i. A summary of experience and/or qualifications, outlining your suitability for the position; ii. Demonstrated extensive experience coordinating an ITIL aligned ICT Service/Help Desk; iii. Experience in staff supervision and management of a diverse team, with experience in staff engagement through team mentoring / coaching; iv. Excellent communication skills to articulate technical issues and solutions to both technical and non-technical stakeholders; v. Proven experience in coordinating incident response and post-incident reviews to drive continuous improvement. vi. Highly organised with a methodical and systematic approach to setting priorities and managing the time of self in the planning and organising of work. For information on how to apply for this position, visit the City’s website: www.cgg.wa.gov.au/employment Applications close 4pm Monday 9 March 2026.
