Customer Service Representative Location: South West Brisbane, QLD (near Ipswich) Work Type: Full-time | Onsite An established and highly regarded Australian manufacturing business is seeking a Customer Service Representative to join its Brisbane-based team. Operating across the engineering and resources sectors in Australia and New Zealand, the organisation supports customers with high-quality products, technical expertise, and exceptional service. Their solutions are widely utilised across infrastructure, transport, mining, landfill, sports, and coastal engineering projects. About the Role This is a fast-paced, customer-focused role where no two days are the same. You will be the first point of contact for customers and play a critical role in ensuring accurate order processing and effective delivery coordination. Key responsibilities include: Processing customer orders and providing timely updates Answering inbound calls and responding to customer enquiries Preparing and issuing customer quotations Managing a high-volume shared inbox Updating and maintaining customer records in the CRM system Liaising closely with warehouse and internal teams to ensure customer requirements are met Hours & Work Pattern Customer Service operating hours: Monday to Friday, 7:30am - 4:30pm Full-time shifts are 8 hours per day , including a 30-minute unpaid lunch break (7.5 paid hours) The team operates on a rotating roster, offering early start/early finish and late start/late finish shifts to support team and individual needs About You You are someone who genuinely enjoys helping customers and thrives in a busy, high-volume environment. To be successful, you will have: Minimum 1-2 years' experience in a customer service role Experience handling high call volumes Basic experience using CRM systems Intermediate computer skills and the ability to learn new systems quickly Strong communication, time management, and organisational skills Experience working in a fast-paced environment (highly regarded) Australian citizenship or permanent residency (essential) Salary & Benefits Salary: Approximately $67,500 per annum , commensurate with relevant experience Paid monthly Opportunity to join a stable, growing Australian organisation with a strong reputation in its industry If you are passionate about delivering exceptional customer service and are looking for a long-term opportunity within a respected manufacturing business, we encourage you to apply.
