What you will be doing:- Provide customers with a high level of service and accurate, up-to-date information regarding new and existing financial assistance products and services through the Loan Information Hotline.- Provide advice to customers and other stakeholders about the department's requirements in relation to eligibility, assessing, processing and settlement of loanapplications as well as ongoing loan management issues.- Provide information and advice and preparing documentation for staff, customers and their representatives in relation to loan management, registry and related issues.- Deliver quality customer services through accurate product and procedural advice/options and prompt and responsive service delivery.- Process requests from shared equity customers, including applications to sell, refinance or renegotiate agreements and providing options and advice regarding theHealth, Safety and Environmental Management policy.- Reassess monthly instalments based on the department's guidelines, information from customers and changes to interest.- Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of dayto day operations. The skills you will need include being able to:- Act proactively and can work unsupervised with a self-directed approach.- Respond flexibly to changes in business processes and procedures.- Seek clarity of tasks and organise yourself to meet consecutive deadlines and report progress.- Communicate and work collaboratively with internal and external stakeholders, ensuring that their needs are met.- Act professionally at all times and adopt a principled approach by adhering to public service values including the Code of Conduct, taking responsibility for accurate completion of work. Applications to remain current for 12 months
