Are you ready for your next move and to be part of the ever-growing Build to Rent momentum? If you are passionate about creating resident-centric experiences, bringing joy into the workplace and fostering genuine connections within a thriving community – this role might be for you! What is Build-to-Rent (BTR)? The build to rent model in Australia is a new way of renting that offers long-term security and flexible leases, with more options for tenants. Under build to rent, one organisation owns the entire building and the rental units are leased individually. This single-ownership model allows secure rental terms for residents while providing the benefits of professional property management. BTR offers a premium living experience, including leasing flexibility, an easy move-in process, on-site management and an inclusive range of services and lifestyle amenities to make your apartment feel like home (such as a gym, entertainment areas, outdoor dining and a pool, to name a few!). Who Are We? Essence Communities provides tailored Build to Rent (BTR) management solutions for projects across Australia and New Zealand. As the largest operator within the emerging BTR sector, our property management platform is shaped by a 27-year track record in property and asset management as part of Australia’s leading operator in the Living Sector. Our foundation of experience and expertise has positioned us at the forefront of transforming Australia’s rental sector. Over the past four years, we have successfully managed BTR properties nationwide, with several exciting projects in the pipeline. Role Overview: As a Resident Experience Team Member , you’ll be the heart of the community and the first point of contact for residents, guests, and visitors alike. In this role, you’ll champion exceptional customer service while supporting the day-to-day operations of the property. From welcoming residents at reception to assisting with enquiries, events, and operational tasks, you’ll help create a warm, seamless and memorable living experience. This is an exciting opportunity to bring energy, empathy, and authenticity to a design-led BTR community - helping foster a place where residents feel supported, connected, and truly at home. Key Responsibilities Include: Operate the front desk reception with professionalism and warmth, handling enquiries promptly, cheerfully, and with purpose. Assist prospective residents, in-house residents, and guests with efficiency, empathy, and a “We Care” mindset. Support resident onboarding, move-ins, move-outs, renewals, and general tenancy enquiries in line with NSW legislation. Coordinate maintenance requests and liaise with contractors, cleaners, security, and building partners to ensure smooth daily operations. Take ownership of resident issues and follow them through to resolution, escalating concerns around safety and wellbeing where required. Assist with leasing activities and resident events when requested, helping showcase the premium BTR lifestyle on offer. Assist with administrative, financial, and reporting tasks to ensure accuracy, compliance, and efficient front-of-house operations. Your Property Zetland is an urban oasis - a design-led Build to Rent community located just 5km south of the Sydney CBD. Purpose-built as a unified rental offering, the six-level mixed-use development features 135 residences and a sophisticated suite of lifestyle amenities, including a fully equipped gym, co-working spaces, library, yoga lawn and communal terrace. About You: With experience in Build-to-Rent, property, hotels, or a customer-focused environment, you bring a natural service mindset and a genuine passion for creating meaningful resident experiences. You’re a confident and articulate communicator, detail-oriented, and proactive in your approach to problem solving. You thrive in a fast-paced environment, manage multiple priorities with ease, and take pride in exceeding service standards and performance KPIs. You also hold: A valid National Police Check Valid working rights Valid & Current Assistant Agent or Class 2 NSW Real Estate licence. Has Zetland piqued your interest? Tell us about the unique qualities you’ll bring to Essence Communities. To start your journey, apply now with your resume and cover letter. Essence Communities reserves the right to withdraw this advertisement at any time. Candidates may be progressed as applications are received rather than after the advertisement closure date.
