About the Agency The Australian Digital Health Agency leads the national effort to digitally enable Australia's health system. We support the delivery of person-centered, connected healthcare through the development and adoption of digital health services and systems. Our work includes managing My Health Record, Electronic Prescriptions, and the 1800Medicare App, ensuring a healthier future for all Australians through connected healthcare. About the Role As the Senior ServiceNow System Administrator, you will provide senior technical leadership across the ServiceNow platform. You will guide the design, development, maintenance, and support of ServiceNow modules, ensure platform integrity, and work closely with internal stakeholders, service providers, architects, and technical teams. Why You'll Love This Role • Lead the technical direction, configuration and enhancement of a critical national ServiceNow platform. • Work in a collaborative multi-vendor environment supporting complex digital health operations. • Influence platform design, roadmap development, platform adoption, integration, security, workflows and continuous improvement within a multi-vendor and SIAM environment. • Support digital health services used by millions of Australians. Skills and Experience • ServiceNow Certified System Administrator (CSA) certification. Essential. (Applications without a CSA will not be considered.) • Extensive experience as a ServiceNow System Administrator or similar senior technical role. • Strong proficiency across key ServiceNow modules (e.g. ITSM, ITOM, CMDB). • Demonstrated experience configuring workflows, business rules, scripting, automation and integrations. Desirable Skills • Additional ServiceNow certifications (CIS, CAD, ITSM/ITOM specialisations). • Experience with REST/SOAP integrations, API-based automations, and flow design. Our Benefits • Salary packaging (also known as salary sacrifice) is available. • Our Wellbeing Sessions & Employee Assistance Program will give you the best opportunity to balance work and life • Work From Home & Attractive Flexible Working Arrangements available • Collaborative workspaces with new technology available within central locations. • Generous leave opportunities including Parental (primary & secondary), compassionate, Aboriginal & Torres Strait Islander Leave, Cultural, Emergency Response, Defence, and Half Pay option. The key duties of the position include Key Responsibilities • Lead the design, configuration, maintenance and optimisation of the ServiceNow platform. • Ensure platform stability, performance, security, and compliance. • Provide expert advice on ServiceNow capabilities, roadmap, and improvement opportunities. • Lead and support end to end delivery of ServiceNow project initiatives across multiple modules-driving stakeholder engagement, ensuring effective governance, and promoting enterprise-wide adoption of the platform to maximise value and standardise service processes.
