THE COMPANY: This company is a mid-market Australian IT Managed Service Provider who operate in multiple locations across Australia. South Sydney location with free parking. Fast-paced environment in an established yet growing business. Broad and varied hands-on role involving a mix of remote and onsite support. Friendly and supportive culture with a 'family feel'. Ongoing training. Hybrid working - once trained up - 3 days in office, 2 days WFH. ROLE SNAPSHOT: Responsible for providing Level 2 IT Support to various mid-market customers - onsite and remote. You'll undertake a very broad role involving support & troubleshooting across desktop hardware/software, network connectivity, printers, mobility etc/ Key elements of the role: Level 2 IT Helpdesk Support to troubleshoot and resolve customers desktop hardware/software, server, and network-related issues. Support Microsoft 365, Active Directory/Entra ID, Exchange, Windows OS, network & servers, printers, mobile devices, PC's/laptops etc. Network connectivity troubleshooting & support. Ticketing via ConnectWise. Support DR and backups. Travel to customer sites for onsite support when needed (tolls, parking, mileage paid for). REQUIRED BACKGROUND / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES Suitable for an IT Support professional from an MSP background (or similar) who enjoys fast-paced and busy environments interacting with others in-person and over the phone. The following is required: Proven L1 & L2 IT Helpdesk support experience across Microsoft technologies, incl M365 and Windows. Proven experience providing in-person technical support. Capable of troubleshooting IT issues across desktop hardware/software, network connectivity, printers, servers etc. Demonstrate the ability to proactively take the initiative for self-learning and problem solving. Display excellent customer service abilities and clear communication skills. Positive, upbeat, and friendly personality who enjoys collaborating with and helping others. Valid Australian drivers licence and vehicle are required comfortable travelling to customer sites for onsite support as needed. This is a full-time permanent role offering $80,000 - $95,000 super - depending on experience. *Please note, full permanent Australian working rights required to be considered for this position, and successful applicants will be contacted. Apply Today Please send your resume by clicking on the apply button. Reference Number: 06800-0013345421 This is a hybrid position. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.
