About GSK GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together. Our success depends on our people. We want GSK to be a place where people feel inspired, encouraged and challenged to be their best, where they can grow and thrive. If you share our ambition, join us at this exciting moment as we get Ahead Together. About the role We are seeking a Customer Insights & Analytics Manager to transform customer‑level data into clear, actionable insights that directly shape our commercial and patient strategies in Australia. This role is based at our Abbotsford office , with hybrid working arrangements available to support flexibility. In this senior individual contributor role, you will lead customer targeting, segmentation, territory design, and data‑driven recommendations that improve resource planning and engagement effectiveness. You will work closely with Sales Excellence, Marketing, Market Access, Reporting, and our external data partners to turn complex data into simple, strategic actions. Your role will be varied and will include: Leading customer targeting, profiling and segmentation Designing and optimising territory sizing and alignment Translating data into insights that support commercial decision making Ensuring data quality, governance and compliance About you You bring strong analytical capability, commercial acumen and a passion for using data to solve real business problems. You excel in complex environments, can influence without authority, and simplify advanced analytics into clear business language. You will need: Bachelor’s degree in statistics, data science, economics, marketing, business or related field 4 years in customer insights, analytics or market research (healthcare preferred) Experience with customer targeting, segmentation, territory design or field‑force effectiveness Strong SQL/Python/R or similar analytical toolkit Why join us? At GSK, we challenge ourselves to get Ahead Together – to make a positive impact on global health, grow our careers, and thrive in a supportive, flexible environment. By joining GSK, you’ll enjoy: Flexible, life‑friendly working options A diverse organisation that reflects the communities we serve Global development and progression opportunities 5 Feel Good Days 1 Volunteer Day per year Option to purchase up to 4 weeks’ additional leave Access to discounted health insurance *LI‑GSK Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. We are committed to creating an inclusive workplace and providing equal opportunities for all applicants. We embrace an agile working culture across our roles, so if flexibility is important to you please discuss opportunities with our hiring team. If you need any adjustments to the recruitment process to help you demonstrate your strengths and capabilities, contact APACRecruitment.Adjustments@gsk.com . Please note this email is for adjustment requests only; for other enquiries please use our standard contact channels. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
