Job Description We’re on the lookout for a confident and motivated Front Office All-Rounder to join our dynamic team at Hotel Woolstore 1888. This is a hybrid Front Office/Food and Beverage role, perfect for someone who enjoys variety, thrives in a boutique hotel environment, and genuinely loves connecting with people. As a Heartist, you’ll play an important part in the guest journey - welcoming guests at reception, delivering friendly and attentive service in our restaurant and bar, and ensuring every interaction feels personal, effortless, and memorable. What You’ll Be Doing Deliver warm, personalised check-in and check-out experiences that reflect the Handwritten Collection spirit Provide exceptional front office service, assisting guests with enquiries, payments, and daily administrative tasks Support Food & Beverage operations, including serving food and beverages, engaging with guests, and creating a welcoming atmosphere Assist with the coordination and delivery of dining events and functions within our restaurant and bar spaces Handle guest requests and resolve concerns with care, confidence, and professionalism Maintain strong knowledge of the hotel, dining offerings, and local area to enhance the guest experience Support overall hotel operations with versatile support, including phones, emails, and occasional porter duties
