Introduction Sydney | 12 Month Parental Leave Contract At Strata Community Insurance, we have decades of experience delivering insurance solutions to protect strata communities. As a privately owned business, we are a trusted leader in the strata insurance industry, delivering reliable and expert service. We believe in fostering an environment where everyone feels valued, empowered, and supported in their growth. Our team is at the heart of everything we do, and we are committed to helping you achieve your personal and professional aspirations. About the Role Lead and optimise the national Direct contact centre and Customer Delivery function to deliver a seamless, high quality customer experience. Drive performance across the Direct and Intermediated channels, achieving targets in GWP, rate, retention, and strike rates. Implement effective operating rhythms, digital tools, and telephony solutions to enhance customer journeys and operational efficiency. Strengthen operational excellence through streamlined processes, quality assurance, and robust control frameworks. Coach and develop team members, build capability, manage performance, and foster a high performance culture aligned to SCI values. Oversee workforce planning and support ongoing cross skilling and capability uplift across both teams. Ensure compliance with regulatory requirements, internal policies, and the General Insurance Code of Practice, including effective management of incidents, breaches, training, and underwriting authorities. About you You’ll bring a strong background in insurance operations, customer service leadership, and business transformation, including: Tertiary qualifications in Business or related field (or equivalent experience). Extensive experience in insurance sales, service, or operations. Strong understanding of general insurance and the regulatory landscape. Exceptional communication and stakeholder engagement skills. Proven ability to analyse data, identify trends, and implement practical solutions. Strong organisational, operational, and project leadership capability. Working at Strata Community Insurance At Strata Community Insurance, we embrace diversity and inclusivity, welcoming individuals from all backgrounds, cultures, and experiences. We strive to create a space where everyone can thrive with a broad wellbeing offering, a few which you will be able to access as a fixed term contractor: Flexible working from our brand-new North Sydney office. Access to development pathways through ANZIIF, Allianz, and an individual development plans tailored to your personal and professional goals Employee Assistance Program (EAP) accessible to your and your family with a platform of services available for mental, nutritional, exercise and financial support. Join us and become part of a team that values your contributions and helps you grow your career. Apply now to start your journey with Strata Community Insurance.
