Our Client Located in Sydney's CBD our client strives for a quality, professional service at all times. Customer service and care is their passion! Initially, this role will commence as a 3 month temporary opportunity with the view to hopefully extend beyond that too! Perfect for a Working Holiday Visa applicants. Position Description • Act as the first line contact for existing client enquiries. • Coordinate changes to the staff client schedule so that services are provided in an uninterrupted, consistent manner. • Complete administration duties related to client admission, transition, alterations and discharge according to organisational process and systems • Monitor that services are provided in line with client expectations, budgets and legislative guidelines. • Accurately and objectively document activities and client services to ensure the effective communication of client needs, preferences, activities and charges. • Manage team documentation and communication systems in line with legislation, industry guidelines and organisational processes. • Assist in the regular collation of client feedback that result in the ongoing development of services to clients. • Manage weekly reporting of client leave Profile As an ideal applicant you will have: • Previous experience in a similar admin role • Experience using Salesforce/or equivalent CRM • Strong networking and relationship management skills. • Proven ability to think and plan logically with excellent analytical and problem-solving skills. • Proven ability and strong desire to ensure clients are in receipt of exceptional service standards. • Ability to manage time effectively and meet established deadlines. • A clear, pleasant, professional and confident manner coupled with a genuine customer service focus. • An ability to thrive in a fast-paced customer service environment including the ability to manage multiple and competing priorities If you’re well suited to the opportunity, we’d love to hear from you. You can apply by clicking “apply now”!
