Consultant – In Home Care Full-time – 12-month contract Camberwell, VIC About the Role As an In-Home Care Consultant, you will play a pivotal role in Baptistcare’s customer journey, acting as the trusted first point of contact for qualified enquiries. You will nurture and guide prospective customers and their families through the aged care journey from initial enquiry through to sign-up or booking a home visit. This is a hybrid, relationship-focused, phone-based role where your ability to build trust, provide tailored support, and confidently convert opportunities will directly impact customer outcomes. Working closely with Marketing and Customer Liaison Consultants, you will manage a strong pipeline of leads, deliver targeted outbound communications, and ensure every customer experiences a seamless, compassionate and professional transition into Baptistcare’s services. About You You are a confident communicator who builds trust quickly and genuinely cares about supporting older Australians and their families. You will bring: Exceptional communication skills Strong relationship-building ability Confidence in converting relationships into sales outcomes Experience working in a phone-based or call centre environment Experience in phone-based sales Resilience and the ability to handle objections Strong organisational skills and attention to detail Ability to multitask and manage competing priorities A customer-first mindset Additional Requirements Willingness to undertake a satisfactory Police Check Willingness to undertake a medical assessment Ability to meet the inherent requirements of the role How to Apply Click 'Apply Now' to submit your application. Only short-listed applicants will be contacted. Applicants must have the right to work in Australia. The successful applicant will be required to undergo a National Criminal History check. Must have a Driver’s licence and own reliable vehicle. If you require support with the application process, please contact Eman Elhessny on eelhessny@baptcare.org.au At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs. Baptcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected. Baptcare (VIC, TAS) is proud to be working towards uniting with BaptistCare (NSW, ACT, WA) and Baptist Care SA, to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together, we are building on a shared history of care and compassion, expanding our reach, and strengthening our mission to help people live well with dignity and purpose.
