Enjoy exclusive staff discounts using our reward platform Gift Garage Great working environment in a highly successful national team Plenty of growth, training and opportunity for the right person We are currently progressing through a substantial evolution in both IT infrastructure and business growth. We are currently seeking a motivated IT Service Desk Technician to join our National IT Team ! This role will be based in Burwood , VIC. About the opportunity: This role will be responsible for resolving IT issues, maintaining accurate data and ensuring that service level agreements are maintained. The successful candidate will undertake the below: Perform the primary role of IT phone support by ensuring all inbound calls are answered and logged in a timely manner Receive inbound IT support requests via phone, email or ticketing system and triage as appropriate Resolve known errors and defined issues or distribute to relevant technician / administrator for resolution, where required Preparation and setup of equipment (PC / Laptops) as well as establishment on site Communicate with relevant stakeholders on progress of requests Maintain an IT asset register with changes to stock Maintain records of staff details as a change request is submitted, ensuring all relevant systems have been updated Provide onsite support, if required Ensure resolution SLA’s are maintained Assist IT team where required About you: Success in this role requires a customer-led mindset, highly developed communication skills, and the confidence to make decisions and drive outcomes in a fast-paced environment. You will demonstrate: Foundation IT qualifications from tertiary institution preferred but not essential Intermediate certification in Microsoft suites 1-2 years working in a customer service environment High degree of accuracy and data management skills Exemplary telephony and written communication skills The ability to work effectively in a team environment Benefits: This is an exciting opportunity for someone who values growth, contribution, and the opportunity to build a meaningful career. Other benefits include: Commitment to development and mentoring from your team! Exclusive discounts at hundreds of retailers! Paid parental leave to support you and your family Join one of the largest automotive dealership networks The Penfold Motor Group , part of Peter Warren Automotive Holdings, is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai, Suzuki and Isuzu Ute. Our company of 300 valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and industry-leading expertise, and our people are genuinely considered one of our premium assets.
