Description We currently have an exciting opportunity for an energetic, and enthusiastic customer and safety-focused Campus Support Officer. Reporting to the Security Manager, the purpose of the Campus Support Officer position is to provide for the safety and security of persons, premises, and assets of the site, whilst providing exceptional customer service to all our customers and stakeholders. Remuneration: Base rate of 29.39 built in overtime and all penalties (3% above award rates) Location: Highly Regarded University Campus in Burwood 12-Hour Shifts | Rotating Roster (Days & Nights) (2 weeks days, 2 weeks nights). Availability: Must be available 24/7 The Security Officer responsibilities include (but not limited to): Provide exceptional customer service to all stakeholders Conduct regular foot patrols of the site and its assets Perform unlock and lock up of access points within the site Monitor, control and maintain CCTV, access control and BMS systems Operation of fire systems Incident response, resolution, and reporting Management of contractors and visitors onsite What You’ll Bring (experience required) VIC Security Licence (Unarmed Guard, Crowd Control) Current First Aid Working with children check (employee) or willing to apply for one Current knowledge of work health and safety and risk management practices Knowledge of current industry standards and requirements Proven experience in emergency response procedures Highly developed customer service skills Excellent written and oral communication skills Proven ability to understand, interpret and follow policies, procedures, and instructions More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients. Why Downer? At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving. What It Means to Belong at Downer We’re proud of our high-performance culture and commitment to diversity, offering: Supportive and inclusive culture focused on innovative service delivery A professional and safe working environment Access to employee benefits and entitlements An Employee Assistance Program (EAP) that is available to employees and their families Emphasis on learning and development We pay 3% above award rates Long weekend every second week. You get seven days off every fortnight You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas. We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging. We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you. As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it. If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.
