Introduction At Ashley & Martin, we’ve been helping people regain confidence through proven hair growth solutions for over 60 years. Our clients don’t just come to us for treatment — they trust us with something deeply personal. That’s why the people who thrive here are those who genuinely care, build relationships, and want to grow with a business for the long term. This role is ideal for someone with exceptional customer service skills who enjoys variety, ownership and progression. Many of our team members build long careers here as their capability and confidence grow. Description About the Role As a Customer Service Specialist, you’ll sit at the heart of the clinic experience. This is a part-time role of 62 hours per fortnight, working Tuesday to Friday , combining administration with hands-on servicing of existing patients throughout their treatment journey. You won’t be conducting initial consultations. Instead, you’ll focus on: Supporting patients at check-ups Taking progress photos Managing follow up appointments Facilitating subsequent treatment enrolments Effective follow-up, strong patient relationships and confident communication Taking accountability for follow-up outcomes, patient engagement and contributing to overall clinic performance This role also carries genuine ownership of the day-to-day clinic experience and outcomes. As your capability grows, you’ll have increasing influence over patient retention, subsequent enrolments and overall clinic performance — with strong performance directly linked to progression and reward. What You’ll Be Doing Delivering Exceptional Patient Care Build strong, long term relationships with existing patients Provide personalised support, monitor progress, and address concerns Coordinate check-ups and doctor appointments Encourage reviews and maintain high levels of patient satisfaction Clinic Administration & Operations Manage patient accounts, CRM records and documentation Process payments and reconcile daily takings Handle appointment scheduling, reception duties and enquiries Maintain compliance with internal processes and confidentiality requirements Manage stock, orders and day-to-day clinic operations Collaboration & Best Practice Work closely with clinic team and GPs to ensure a seamless patient experience Communicate effectively to support patient outcomes Uphold Ashley & Martin’s professional, ethical and customer service standards at all times Skills And Experiences Why This Role Is Different It’s not a call centre or churn role – you build real relationships It’s stable and long-term – people stay and grow here It’s a genuine career pathway, not a dead end You’ll gain exposure to patient servicing, admin, and future sales capability You’re supported by a highly experienced team What We’re Looking For Strong customer service experience (health, retail, hospitality or admin backgrounds welcome) Confidence engaging with people in a professional, empathetic way Someone who takes pride in ownership, follow-through and accountability Comfort balancing people engagement with systems, processes and outcomes A genuine interest in learning, development and long-term progression Someone who takes pride in ownership and follow-through Sales experience is not required, but confidence having commercial conversations and taking responsibility for results will set you up to progress What We Offer Competitive base salary Commission opportunities on subsequent enrolments (post-probation) Structured onboarding and ongoing training Clear progression to Sales Consultant & Customer Service Specialist Wellness benefits, including additional paid wellness days Supportive, collaborative culture with long-tenured team members A business with stability, credibility and a strong future If you’re looking for a role where your customer service skills are valued, your effort leads to progression, and you can build a long-term career — we’d love to hear from you.
