Join a purpose-led team and help deliver fair, independent decisions in CTP Internal Reviews while developing your mentoring and stakeholder engagement skills. About the Role As a Senior Dispute Resolution Specialist, you’ll support the leadership of a dedicated team delivering independent Internal Reviews for claimants in the NSW, SA, and ACT CTP schemes. You’ll guide, mentor, and develop team members, ensuring quality, compliance, and continuous improvement in a highly supportive environment. You’ll also undertake the more complex, sensitive, or novel Internal Reviews for the team. Your expertise will help shape better outcomes for claimants and the broader community. What You’ll Do Undertake the most complex, sensitive or novel Internal Reviews, making decisions, writing reasons, and delivering fair and timely outcomes Mentor, support, and coach team members to foster growth and success Lead quality assurance and peer review programs, ensuring high standards in all Internal Reviews Support the Leader in managing workflow, team meetings, and performance reporting Drive continuous improvement by identifying and recommending enhancements to systems and processes Build strong relationships with internal and external stakeholders to support scheme objectives What You’ll Bring Demonstrated experience (5 years) in CTP claims or dispute resolution in the NSW, SA, or ACT schemes Significant proficiency and experience in conducting independent Internal Reviews, making decisions, and delivering outcomes Ability to mentor and develop others, fostering a high-performing and collaborative team culture Strong communication and engagement skills, with the ability to influence and build relationships at all levels Commitment to continuous improvement, risk management, and maintaining confidentiality and professionalism Degree in Law, Health, Business, or related discipline, or equivalent experience (desired)
