Introduction W oden Community Service is a non-for-profit organization that has been providing community-based services for over 50 years. Our vision of ‘A caring community where everyone belongs’ is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice. We deliver services across the ACT covering children, families, young people and seniors including housing and mental health services. WCS is a child-safe organisation. Our staff and volunteers are required to uphold our commitment to the safety, wellbeing, and inclusion of all children and young people. All suitable applicants will undergo rigorous screening processes, including WWVP clearances, criminal history checks, and reference checks. About the Role As the TAP Intake and Assessment Officer , you will be the first point of contact for individuals and families seeking tenancy and housing support. You’ll manage referrals, conduct initial assessments, and ensure people are connected to the right services quickly and effectively. This role also delivers low-intensity support, community education and public information sessions to strengthen awareness of tenancy rights, housing options and homelessness prevention. You’ll play a key role in ensuring smooth entry into services while promoting early intervention across the community. Part Time - Monday to Friday, approximately 25 hours per week. Shifts will fall between 9:00am and 5:00pm, with a mix of morning and afternoon work across the week. We can offer flexibility for the right candidate. In this role, you will: Manage program referrals, enquiries and initial needs assessments Provide brief intervention, information and appropriate referrals Deliver community education sessions on housing options, tenancy rights and homelessness prevention Provide low-intensity support and general advice without ongoing case management Develop and share educational resources, fact sheets and community materials Maintain accurate client records, referral tracking and reporting data Collaborate with internal teams to ensure seamless client handovers Build strong relationships with housing providers, government and community agencies Participate in outreach activities and interagency forums Contribute to continuous improvement, compliance and quality service delivery Apply child-safe principles, privacy requirements and WHS policies at all times Description To be successful in this role, you will have: Essential Qualifications in Social Work, Community Services or a related field Experience working with vulnerable individuals in a community or outreach setting Strong knowledge of housing pathways, tenancy rights, mortgagee supports and homelessness services Excellent communication and stakeholder engagement skills Strong organisational skills and ability to manage competing priorities Ability to work independently with limited supervision ACT Working with Vulnerable People (WWVP) registration Desirable Experience providing tenancy or housing support services Knowledge of the Residential Tenancies Act and relevant housing legislation Understanding of the local community support landscape Experience working within a trauma-informed framework Experience using client management or case management systems Skills And Experiences Why work with Woden Community Services? Salary packaging option up to $15,899 per Fringe Benefits Tax year, with an additional Meals and Entertainment package available up to $2,650 per Fringe Benefits Tax year. Discounted fees to use WCS Children’s Services Programs. 15 days paid personal leave per annum (pro rata) for full & part-time employees. 24/7 nationally recognised Employee Assistance Program (EAP), including 3 additional holistic service sessions. Ongoing professional development and a supportive team environment. Enjoy exclusive discounts and everyday savings on essentials at leading Australian retailers such as Woolworths and Coles, all through our Flare Benefits program. Paid additional wellbeing day per calendar year. Applications may close once suitable candidates have been selected, don’t delay get your application in today! WCS s upports diversity and inclusion in all our workplaces. Applications are encouraged from Aboriginal & Torres Strait Islander people, people with a multicultural background, people who live with disability or members of the LGBTIQ community.
