Operations Support Administrator Location: Sydney, New South Wales Company: ASM Chilltech (BGIS Technical Services) Employment Type: Full-Time, Permanent The Role We are seeking an organised and proactive Operations Support Administrator to join our team in Sydney, supporting the delivery of planned and reactive maintenance services across multiple client contracts. In this role, you'll provide operational and scheduling support to field technicians and management teams, ensuring maintenance work orders are effectively coordinated, scheduled, and delivered in line with contract service levels and performance standards. You'll play a key role in supporting day-to-day operations through system coordination, reporting, client liaison, and technician support. From day one, you'll be set up for success - with access to industry-leading systems, a supportive team environment, and strong development opportunities. Why You'll Love Working With BGIS ✔ Competitive salary with career development opportunities ✔ Structured training and development pathways ✔ Supportive leadership and collaborative team culture ✔ Recognition & rewards - spot recognition vouchers and $2,000 employee referral bonus ✔ Health, wellbeing & lifestyle benefits - Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers ✔ Additional employee benefits including novated leasing options ✔ Paid parental leave & volunteer leave ✔ Safe systems of work and strong operational support What You'll Be Doing - Coordinate daily scheduling and dispatch of reactive and planned maintenance tasks to field technicians - Manage work order allocations ensuring service level agreements and contract KPIs are met - Operate field management and scheduling systems including task allocation, updates, closures, and reporting - Provide operational support to area managers and field teams - Respond to operational calls and client service desk enquiries - Support technician resource planning based on priority, location, and technical skill requirements - Assist with purchase orders, stock coordination, and financial tracking of work orders - Liaise with subcontractors and stakeholders to support service delivery - Prepare operational reports and support compliance tracking - Support training and system updates for field technicians - Build and maintain strong working relationships with clients, technicians, and internal teams - Contribute to continuous improvement initiatives across service delivery Your Education, Experience & Skills - Minimum 2 years' experience in facilities management, trade services, operations support, or scheduling environments - Experience working with ERP, CAFM, or field service management systems (e.g. Astea, SAP, Oracle, Maximo or similar) - Intermediate Microsoft Office skills including Excel, Word, and Teams - Strong customer service and stakeholder engagement skills - Strong analytical, organisational, and problem-solving abilities - Ability to work in a fast-paced, multi-tasking environment - Strong written and verbal communication skills - Ability to work independently and as part of a collaborative team - Full working rights in Australia (essential) About ASM Chilltech ASM Chilltech is a national leader in commercial and industrial HVAC & refrigeration services, delivering reliable, high-performance solutions across Australia. We are invested in growth, innovation, and people development, offering employees the opportunity to build meaningful careers within a trusted organisation backed by industry expertise and strong systems. Learn more about us: https://apac.bgis.com/our-brands/asm-chilltech/ Apply Now If you're an organised Operations Support Administrator looking for job stability, strong benefits, and long-term career growth with an industry leader, we'd love to hear from you. Explore more opportunities at: https://apac.bgis.com/careers/
